Professional Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline

Erica Lopez

DoorDash
Stone Park
2
Languages
5
years of professional experience

Dynamic and reliable professional with a proven track record , excelling in quick decision-making and safety awareness. Adept at navigating complex delivery challenges while ensuring customer satisfaction. Recognized for maintaining punctuality and fostering positive client relationships, leveraging strong communication skills to enhance service quality.

Work History

Dasher

7 Months
DoorDash | 11.2023 - 06.2024
  • A DoorDash delivery driver, known as a Dasher, is an independent contractor who uses the DoorDash App to accept and fulfill local delivery requests. Dashers pick up food, groceries, or retail goods from local merchants and deliver them safely to customers.
  • Use the mobile app to review, accept, and map out delivery requests.
  • Pick Up Items: Drive, bike, or walk to the restaurant or store, confirm the order name, and collect the items.
  • Transport Safely: Keep food and drinks secure and fresh during transit using insulated hot bags.
  • Deliver to Customer: Follow app directions to drop off goods at homes or businesses, either handing it to the customer or leaving it at the door with a confirmation photo.

Crew Member

5 Months
Dukin Donuts | 04.2023 - 09.2023

A Dunkin' Crew Member delivers friendly guest service, takes accurate food and drink orders, prepares coffee and baked goods to brand standards, operates cash registers and drive-thrus, and keeps the restaurant clean, safe, and well-stocked

Core Responsibilities

  • Customer Service: Greet guests warmly, answer menu questions, and handle cash or card payments accurately.
  • Food & Beverage Preparation: Make coffee, espresso drinks, teas, sandwiches, and donuts following exact brand recipes.
  • Cleanliness & Maintenance: Clean workspaces, equipment, dining areas, and restrooms while following food safety rules.
  • Stocking: Restock cups, lids, syrups, and food ingredients throughout your shift.
  • Teamwork: Communicate clearly with managers and coworkers to keep the line moving fast during busy rushes. [1, 2, 3, 4, 5, 6]

Customer Service Agent

7 Months
Otter Self Storage | 02.2022 - 09.2022
  • Customer service or customer care role focuses on helping clients rent storage units, answering phone and email questions, processing payments, and solving account or facility issues.
  • Answer client calls, emails, and chats quickly.
  • Help clients pick the right storage unit size.
  • Process rental agreements and payments.
  • Solve billing or gate-access problems.
  • Make polite reminder calls for late payments

Skip Tracer

5 Months
BMO Harris Bank | 03.2021 - 08.2021

At BMO Harris Bank (operating as BMO), skip tracing is typically integrated into specialized risk management and collection roles, such as the Collections Agent or Account Specialist within the High Value at Risk (HVAR) department

  • Investigate Defaulters: Identify the location, current phone numbers, and employment details of missing or non-responsive borrowers.
  • Utilize Specialized Software: Leverage bank-specific tracking and collection platforms like Strata, ECP, TSYS, Optimizer, and MDIF.
  • Analyze Data Records: Cross-reference credit header data, public records, utility bills, social media activity, and background checks.
  • Conduct Direct Outreach: Call third parties, past employers, neighbors, or relatives to gather geographic leads without violating privacy guidelines.
  • Manage Asset Mitigation: Work alongside vehicle repossession vendors to secure collateral on secured portfolio defaults.
  • Document and Comply: Maintain detailed, accurate records of all investigative leads while strictly adhering to banking compliance standards and the Fair Debt Collection Practices Act (FDCPA).

Collection Agent

3 Months
Pronto Finance | 09.2019 - 12.2019

A collections agent at Pronto Finance contacts customers with past-due loan accounts to recover unpaid funds. Their core duties involve negotiating realistic repayment schedules, processing payments, and keeping detailed logs of all client communications while following financial regulations.

  • Contact Customers: Make outbound calls, send emails, or mail notices to reach clients with delinquent financial accounts.
  • Negotiate Repayment: Discuss financial hardships with clients and set up realistic, structured payment plans or settlements.
  • Process Payments: Accept secure payments over the phone and update account balances upon receipt.
  • Skip Tracing: Locate customers who have changed their contact information or become unresponsive.
  • Maintain Records: Document the details and outcomes of every call, promise to pay, and adjusted payment arrangement in the database

Education

High School Diploma

Proviso West High School | Hillside, IL

No Degree

Trition Collage | River Grove

Skills

Quick decision making
Patience and tolerance
Reliability and punctuality
Safety awareness

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

Empathy.
Communication.
Patience.
Problem-solving.
Active listening.
Reframing ability.
Time management.
Adaptability.

Timeline

Dasher

DoorDash
11.2023 - 06.2024Read More

Crew Member

Dukin Donuts
04.2023 - 09.2023Read More

Customer Service Agent

Otter Self Storage
02.2022 - 09.2022Read More

Skip Tracer

BMO Harris Bank
03.2021 - 08.2021Read More

Collection Agent

Pronto Finance
09.2019 - 12.2019Read More

Proviso West High School

High School Diploma
Read More

Trition Collage

No Degree
Read More
Erica Lopez