Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erica Lopez

Chicago

Summary

Proven leader and efficient organizer, adept at enhancing team productivity and customer satisfaction at Great American Bagel. Mastered office management and problem-solving, significantly improving operational workflows. Excels in customer service and data entry, ensuring seamless front office operations. Achievements include developing effective safety protocols and streamlining communication, demonstrating a commitment to excellence and continuous improvement.

Overview

22
22
years of professional experience

Work History

Front Desk Receptionist

Bavarian Motors of Chicago
12.2018 - 11.2024
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.

Supervisor

Great American Bagel
06.2014 - 11.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Gathered, organized and input information into digital database.

Supervisor

O'briens Restaurant & Bar
09.2002 - 11.2012
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.
  • Generated reports detailing findings and recommendations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

General Studies

West Town Academy Highschool
534 N Sacramento Blvd, Chicago, IL 60612
06.2001

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Appointment scheduling
  • Office organization
  • File organization
  • Front office management
  • Filing
  • Office management
  • Multitasking and organization

Languages

English and Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Bavarian Motors of Chicago
12.2018 - 11.2024

Supervisor

Great American Bagel
06.2014 - 11.2018

Supervisor

O'briens Restaurant & Bar
09.2002 - 11.2012

General Studies

West Town Academy Highschool

Similar Profiles

CREATE PROFILE
Erica Lopez