Erica Heavrin
Grayslake
Summary
I am an Eastern Illinois University student seeking an internship that utilizes my skillset, my Bachelors of Art Degree in Communications (minor - Psychology) that is 75% completed. I am looking to contribute to your organization in the Summer of 2024 as an intern, and hopefully beyond. I would value the opportunity to have your corporation be a part of my journey, my experiences, and my education beyond the classroom. My internship goals are to observe, listen and communicate, and most of all, give everything I have, know and can do, in return. My overall educational portfolio encompasses a variety of written and verbal communication skills that I want to continue to improve upon. I want to offer you all my skills gained to continue learning, make improvements and to lean on your corporation to continue my education by expanding "hands on" experiences from a summer internship level.
Overview
3
3
years of professional experience
Work History
Customer Service/Server
Warren James Winery
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Sigma Kappa Sorority Leadership
Sigma Kappa - Gamma Mu Chapter At EIU
08.2020 - Current
- Academic Excellence - Chapter lead to motivate Sigma Kappa members as students within our sisterhood to sustain the overall Chapter GPA. (Spring 2023 - EIU Sigma Kappa Chapter was announced as the highest EIU GPA in Greek Life.)
- House Manager - Held every one accountable for chores and maintaining a healthy and thriving living environment.
- Sisterhood - Planned events for bonding time to develop connections with other sisters.
- Diversity and Inclusion - Helped the EIU Sigma Kappa Gamma Mu Chapter stay diverse by participating in campus events that expanded knowledge about other ethnic groups.
- Orientations - Engaged in recruitment and orientations to assist students with initial adjustment to university academic life.
- Other - Conducted peer-mediations between students to help resolve conflicts, reach agreements, and increase interpersonal growth.
- Philanthropy - Actively participate yearly in the "Walk to End Alzheimer's" and extra Sigma Kappa functions that add and supplement to our causes we care so much about.
Sales Associate
HomeGoods Stores
05.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Bachelor of Arts - Communications
Eastern Illinois University
Charleston, IL05.2025
Skills
- Assemble all available facts before making decisions
- Can be counted on to achieve results in emergency situations
- Consistent, dependable, and accurate
Characteristics
- Measures effectiveness and pursues better procedures
- Respect and maintain complete confidentiality
- Expert - Applications, Pages, Word, Google Sheets, G-Suite, Social-Media, Email
Computer Skills
Tennis, Basketball, Fitness, Alzheimer's, Dog Rescues
High School Varsity Tennis Player
Feeder, Freshman, and JV Basketball Player
Track and Field Team
Active Participant - Alzheimer's Awareness and Fundraising
Advocate for Dog Rescues and Donations
Timeline
Customer Service/Server
Warren James Winery
08.2023 - Current
Sales Associate
HomeGoods Stores
05.2021 - 01.2023
Sigma Kappa Sorority Leadership
Sigma Kappa - Gamma Mu Chapter At EIU
08.2020 - Current
Bachelor of Arts - Communications
Eastern Illinois University
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