Erica Granby-Thornton
Bloomington
Summary
Proven Claims Associate with a solid background at State Farm, passionate about making decisions to achieve results . Ready and motivated to step into the claim specialist role to make significant and positive impact on the Total Loss segment .
Overview
14
14
years of professional experience
Work History
Claim Associate
State Farm
03.2019 - Current
- Initiated settlement discussions, providing and explaining vehicle values to customers
- Served as subject matter resource for team members
- Managed and resolved Title Issues
- Providing assistance in Bridge Training for new-to-role employees
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
- Assist management with escalation issues
Certified Nursing Assistant
Heartland Manor Care Nursing Home
09.2010 - 02.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Receptionist
Leroy Manor
01.2018 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
Certified Nursing Assistant
Care Paks
Normal, IL06.2011
High School Diploma -
Franklin High School
Somerset,NJ06.1998
Skills
- Claims
- Policy Interpretation
- Claims review
- Communication
- Problem Solving
- Detailed Oriented
- Active Listener
Timeline
Claim Associate
State Farm
03.2019 - Current
Receptionist
Leroy Manor
01.2018 - 02.2019
Certified Nursing Assistant
Heartland Manor Care Nursing Home
09.2010 - 02.2016
Certified Nursing Assistant
Care Paks
High School Diploma -
Franklin High School
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