Erica Evans
Grant Park
Summary
Skilled Support Service Worker with relevant experience in providing exceptional customer service, managing administrative tasks, and coordinating support services. Strengths include strong interpersonal skills, problem-solving abilities, and adaptability in rapidly changing environments. Past work history demonstrates positive impact generated through effective communication, organizational skills, and commitment to excellence. Pivotal role in previous teams involved fostering positive work environment and streamlining operational processes.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Support Service Worker
Shapiro Developmental Center
Kankakee
04.2026 - Current
- Cleaned and sanitized guest rooms following established procedures and standards.
- Replenished supplies and amenities in guest areas to ensure availability.
- Maintained cleanliness of common areas, including lobbies and hallways.
- Organized cleaning supplies and equipment for efficient access and use.
- Reported maintenance issues to supervisors for timely resolution.
- Followed safety guidelines while handling cleaning chemicals and equipment.
- Collaborated with team members to complete cleaning tasks efficiently.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Responded to requests from guests regarding housekeeping needs.
Home Health Aide
Addus Home Health Care
Kankakee
07.2023 - 01.2026
- Assisted clients with daily living activities and personal hygiene.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Prepared nutritious meals according to client dietary needs and preferences.
- Ensured a clean and safe environment for clients through regular housekeeping tasks.
- Coordinated transportation for clients to medical appointments and social activities.
- Assisted in medication management, ensuring timely administration as prescribed.
- Improved patient outlook and daily living through compassionate care.
Dental Hygienist
Dental Group Of Bourbonnais
Bourbonnais
04.2021 - 06.2023
- Provided thorough dental cleanings and assessments for diverse patient populations.
- Educated patients on oral hygiene practices and preventive care techniques.
- Collaborated with dentists to develop tailored treatment plans for patients.
- Utilized digital radiography to capture accurate diagnostic images efficiently.
- Maintained accurate patient records and updated health histories regularly.
- Ensured compliance with infection control protocols and safety regulations.
- Assisted in the training of new hygienists and support staff on best practices.
- Managed scheduling and patient flow to optimize clinic operations effectively.
- Developed treatment plans based on diagnosis and discussed with dentists.
- Studied new and advanced dental hygiene methods and technology by completing continuing education coursework.
- Performed root planing procedures to remove plaque from below the gum line.
- Customized prophylactic treatment to individual patients' needs.
- Maintained accurate records of patient treatment plans using electronic medical records software.
Education
Associate of Applied Science - Dental Hygiene
Prairie State College
Chicago Heights, IL 08.2013 - 05.2015
Skills
- Cleaning techniques
- Chemical handling
- Safety compliance
- Equipment organization
- Sanitation standards
- Client interaction
- Patient care
- Personal hygiene assistance
- Health monitoring
- Meal preparation
- Problem solving
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Assertiveness
- Documentation
- Confidentiality
- Active learning
- Flexibility
- Life skills training
- Mobility assistance
- Client safety and first aid
- Housekeeping tasks
- Medication administration
- HIPAA compliance
- De-escalation techniques
- Appointment scheduling
- Relationship building
- Behavioral support
- Daily living support
Timeline
Support Service Worker
Shapiro Developmental Center
04.2026 - Current
Home Health Aide
Addus Home Health Care
07.2023 - 01.2026
Dental Hygienist
Dental Group Of Bourbonnais
04.2021 - 06.2023
Associate of Applied Science - Dental Hygiene
Prairie State College
08.2013 - 05.2015