Erica Edwards
Chicago
Summary
Detail-oriented Executive Housekeeper with a proven track record in staff training, inventory management, and quality inspection. Committed to ensuring service excellence and adherence to safety standards in housekeeping operations.
Overview
13
13
years of professional experience
Work History
Executive Housekeeper
Hyatt House
Chicago
06.2025 - Current
- Managed daily operations of housekeeping department at Hyatt House.
- Coordinated scheduling and assignments for housekeeping staff effectively.
- Inspected guest rooms for cleanliness and adherence to Hyatt standards.
- Ordered supplies and maintained inventory for housekeeping needs.
- Supervised and coordinated the activities of housekeeping staff.
- Prepared monthly reports regarding budgeting, scheduling, payroll records.
- Ensured all safety regulations are followed in accordance with OSHA guidelines.
- Trained new staff on proper cleaning techniques and safety standards.
Housekeeping Manager
Palmer House Hilton
Chicago
01.2022 - 06.2025
- Scheduled staff shifts to maintain adequate coverage for peak periods.
- Coordinated with front desk to address guest requests regarding room conditions.
- Maintained inventory of cleaning supplies and equipment for efficient operations.
- Resolved guest complaints promptly while maintaining a positive experience.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Managed daily housekeeping operations to ensure cleanliness and order in guest areas.
- Trained and supervised housekeeping staff on cleaning procedures and safety protocols.
Housekeeping Supervisor
Raddison Hotel
Chicago
03.2020 - 01.2022
- Supervised daily cleaning operations for guest rooms and common areas.
- Conducted inspections to ensure cleanliness and adherence to standards.
- Collaborated with maintenance teams for timely repairs in guest rooms.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Room Attendant
Hyatt Regency Mccormick Place
Chicago
02.2014 - 01.2022
- Cleaned and maintained guest rooms to ensure a comfortable stay.
- Replenished supplies and amenities in guest rooms daily.
- Collaborated with team members to uphold cleanliness standards.
- Assisted in training new staff on cleaning procedures and protocols.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.vv
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
Customer Service Representative
Phalanx Family Services
Chicago
08.2012 - 02.2014
- Provided friendly support to customers through various communication channels.
- Resolved customer inquiries and issues promptly and effectively.
- Maintained accurate records of customer interactions in the database.
- Developed strong relationships with clients to ensure satisfaction and loyalty.
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
GED -
Adult Continuing Education
Chicago, IL04-2024
Associate - Accounting
DeVry University
Chicago, ILSkills
- Staff training
- Inventory management
- Safety compliance
- Quality inspection
- Customer relationship management
- Problem solving
- Time management
- Effective communication
- Team coordination
- Employee supervision
- Attention to detail
- Staff scheduling
- Room inspection
- Service excellence
- Housekeeping
- Housekeeping management
- Customer service
- Conflict resolution
- Quality control
- Team collaboration
- Microsoft office expertise
- Microsoft Excel
- Positive and professional
- Inbound and outbound calling
- Call center operations
- Hospitality and accommodation
Timeline
Executive Housekeeper
Hyatt House
06.2025 - Current
Housekeeping Manager
Palmer House Hilton
01.2022 - 06.2025
Housekeeping Supervisor
Raddison Hotel
03.2020 - 01.2022
Room Attendant
Hyatt Regency Mccormick Place
02.2014 - 01.2022
Customer Service Representative
Phalanx Family Services
08.2012 - 02.2014
GED -
Adult Continuing Education
Associate - Accounting
DeVry University