Erica Bowdery-Campbell
Cicero
Summary
Dynamic Security Supervisor with extensive experience at Prudential Financial, adept at enhancing team performance through effective training and emergency response coordination. Proven track record in implementing advanced surveillance technologies and fostering strong relationships with law enforcement, significantly reducing incidents of theft and ensuring a safe environment for all.
Overview
2025
2025
years of professional experience
Work History
Security/Supervisor
Prudential Financial
2023 - 02.2025
- Supervised daily security operations, ensuring compliance with safety protocols and company policies.
- Conducted regular training sessions for security staff, enhancing team performance and operational efficiency.
- Implemented new surveillance technologies, improving monitoring capabilities and incident response times.
- Coordinated emergency response drills, fostering preparedness among staff and reinforcing safety procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
Security Supervisor
Legion Security
2019 - 2025
- Supervised security personnel to ensure adherence to protocols and procedures.
- Conducted regular inspections of premises to identify potential security risks.
- Coordinated emergency response drills to enhance team preparedness and safety awareness.
- Monitored surveillance systems to detect and respond to suspicious activities proactively.
- Developed training materials for new staff on security policies and emergency procedures.
- Collaborated with local law enforcement agencies during investigations and incident responses.
- Implemented access control measures to safeguard sensitive areas within the facility.
- Reviewed incident reports and developed strategies to mitigate future occurrences effectively.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Streamlined reporting procedures, enabling quicker decision-making and response to security threats.
- Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
- Supervised team of Number security personnel during shift.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Kept team compliant with security protocols and appearance standards.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Coordinated protective service operations with other emergency response agencies.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
Site Supervisor
INTERCOMMERCIAL BANK LIMITED
2015 - 2019
- Supervised daily operations to ensure compliance with banking regulations and standards.
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Developed training programs for staff, promoting skill development and teamwork.
- Implemented process improvements that streamlined workflows and reduced errors.
- Coordinated communication between departments to foster collaboration and information sharing.
- Oversaw personnel safety and efforts at work site.
- Implemented best practices and safe operating procedures.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Coordinated with contractors and teams for timely project completion, ensuring efficiency and quality.
- Improved team morale and productivity with regular feedback sessions and recognition of achievements.
- Facilitated training programs for new hires, enhancing team skill sets and performance.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Trained workers in proper methods, equipment operation and safety procedures.
- Assisted in recruiting and hiring new construction and extraction workers.
- Documented construction and extraction workers' hours, wages and other pertinent information.
Education
GED -
Wilbur Wright College
4300 N. Narragansett Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Safety and security procedures
- Security management
- Patrol operations
- CCTV experience
- Security team management
- Daily incident reporting
- Staffing and scheduling
- Emergency response
- Safety and security regulations
- Skilled in conflict resolution
- Personnel supervision
- Emergency management
- Security screening
- Report analysis
- Access control
- Surveillance
- Incident investigation
- Policy enforcement
- Risk analysis
- Security planning
- Physical security
- Site visits
- Relationship building and management
- Employee relations
- Staff hiring
- Report generation
- Security officer development
- FLUENT IN LANGUAGE
- Crime prevention
Timeline
Security/Supervisor
Prudential Financial
2023 - 02.2025
Security Supervisor
Legion Security
2019 - 2025
Site Supervisor
INTERCOMMERCIAL BANK LIMITED
2015 - 2019
GED -
Wilbur Wright College