Eric Williams
Calumet City
Summary
Motivated sophomore pursuing a degree in Elementary Education, eager to apply leadership skills and passion for fostering learning in a classroom setting. Seeking a position that enhances professional growth in education, promotes leadership development, and contributes to a dynamic learning environment.
Overview
1
1
year of professional experience
Work History
Patient Satisfaction Ambassador
University of Mississippi Medical Center
04.2024 - Current
- Managed complaint resolution processes efficiently by investigating root causes and taking corrective actions promptly where necessary to prevent recurrence of similar issues.
- Promoted a culture of empathy among hospital staff through regular trainings on compassionate care practices, resulting in improved rapport with patients.
- Monitored daily operations within assigned units to ensure compliance with established policies geared towards improving the overall patient experience.
- Conducted thorough patient interviews to gather feedback on their experiences, identifying areas for improvement.
Ambassador, Freshmen Strategic Initiatives
Student Success Center
08.2023 - Current
- Assisted team with operational policies and procedures to drive success.
- Served as organization ambassador at various events, promoting mission and values.
- Created educational tutoring assistance for freshmen class, providing valuable career and life skills.
Education
Bachelor of Science - Elementary Education
Jackson State University
Jackson, MS05-2027
Skills
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Critical thinking
Timeline
Patient Satisfaction Ambassador
University of Mississippi Medical Center
04.2024 - Current
Ambassador, Freshmen Strategic Initiatives
Student Success Center
08.2023 - Current
Bachelor of Science - Elementary Education
Jackson State University
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