Eric Whittaker
CHICAGO
Summary
Experienced Service Consultant specializing in customer service and vehicle maintenance. Proficient in generating accurate repair estimates and simplifying repair procedures. Focused on maximizing customer satisfaction and driving operational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Consultant
Honda of Downtown Chicago
Chicago
02.2020 - 09.2024
- Managed scheduling of service appointments, ensuring prompt and professional customer greetings.
- Recorded customer concerns to enhance accuracy of service documentation.
- Standardized terminology for repair issues to ensure clarity in service orders.
- Clarified repair processes to customers, promoting understanding of procedures.
- Provided accurate estimates for repair costs and timelines to set clear expectations.
- Maintained comprehensive documentation of service orders and related repairs.
- Supported customers with inquiries about services and maintenance guidelines.
Automotive Service Advisor
Sherman Dodge
Skokie
02.2025 - 08.2025
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Explained repair options and pricing to customers clearly and effectively.
- Collaborated with technicians to ensure accurate diagnosis of vehicle issues.
- Resolved customer complaints by providing timely solutions and support options.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Greeted customers, identified their needs and provided advice on automotive services.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
Landscaper/Housing maintenance
William M Taylor Reality LLC
Indianapolis
05.2019 - 06.2019
- Maintained more than 20 rental properties by conducting routine maintenance and repairs.
- Executed general repairs and landscaping to ensure property readiness.
- Handled operation of lawn care equipment, such as edgers and hedge clippers, for optimal results.
Service Advisor
Chicago Northside Toyota
10.2016 - 05.2019
- Greeting customers and scheduling service appointments
- Cataloging customers concerns and comments
- Writing service orders and descriptions of problems and repairs
- Translating customers' repair problems into standard repair terminology
- Explaining repairs to customers
- Estimating the cost and time needed for repairs
Service Advisor
Kelly Nissan
07.2014 - 03.2016
- Greeting customers and scheduling service appointments
- Cataloging customers concerns and comments
- Writing service orders and descriptions of problems and repairs
- Translating customers' repair problems into standard repair terminology
- Explaining repairs to customers
- Estimating the cost and time of repairs
Senior Fleet Specialist
Navistar, Inc.
10.2012 - 12.2014
- Coordinated and managed all activities required to bring a customer owned vehicle(s) back into service.
- In addition I managed the numerous interactions between customers, manufacturer and servicing dealer required to affect repairs and reduce the downtime our customer's experience and also coordinated with internal support groups and field the support teams within Navistar to ensure proper resources are allocated to influence and expedite repairs.
- Follow up on parts orders
- Work in tandem with field counterparts
- Identifies recurring technical issues to support product quality programs
Parts Advisor
Naperville Dodge
Naperville
02.2008 - 04.2012
- Worked directly with customers who are looking to improve or fix their cars, giving them advice and providing customer service to get them the necessary parts.
- In addition I worked directly with union technicians in providing the same assistance.
Education
Associate - Criminal Justice
Northwestern Business Col lege
07.2007
Skills
- Sales leadership
- Lawn maintenance and landscaping
- Horticultural knowledge
- Proficient in Microsoft Office
- Experience in supervision
- Exceptional customer service skills
- Technical service documentation
- Construction experience
- Vehicle upkeep expertise
- Groundskeeping practices
- Tree care and trimming expertise
- Mechanical knowledge base
- Data entry proficiency
- Communication effectiveness
- Problem resolution skills
- Detail-oriented approach
- Time management proficiency
- Active listening abilities
- Upselling strategies and techniques
- Cost analysis and quoting skills
- Relationship management with customers
- Service scheduling expertise
Certification
Inventory
Timeline
Automotive Service Advisor
Sherman Dodge
02.2025 - 08.2025
Service Consultant
Honda of Downtown Chicago
02.2020 - 09.2024
Landscaper/Housing maintenance
William M Taylor Reality LLC
05.2019 - 06.2019
Service Advisor
Chicago Northside Toyota
10.2016 - 05.2019
Service Advisor
Kelly Nissan
07.2014 - 03.2016
Senior Fleet Specialist
Navistar, Inc.
10.2012 - 12.2014
Parts Advisor
Naperville Dodge
02.2008 - 04.2012
Associate - Criminal Justice
Northwestern Business Col lege
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