Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eric Recendiz Avila

Chicago

Summary

Proven Guest Service Ambassador at Chicago's First Lady, adept in enhancing guest satisfaction and loyalty through exceptional complaint handling and personalized service. Leveraged strong empathy and computer skills to streamline operations and increase revenue, demonstrating a results-driven approach with a focus on achieving high customer satisfaction rates. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Guest Service Ambassador

Chicago's First Lady
05.2022 - 08.2024
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
  • Provided expert recommendations on local attractions and dining options, enhancing overall guest experience.
  • Promoted hotel amenities and upsell opportunities, increasing revenue through targeted sales efforts.
  • Developed rapport with repeat customers, fostering loyalty through personalized service and recognition of preferences.

Guest Service Representative

Monterrey Security
12.2023 - 07.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Created welcoming and comfortable environment for guests.
  • Handled customer complaints to satisfy and retain guests.

Education

GED -

Thomas Kelly College Prep
4136 S California Ave, Chicago, IL 60632
05.2024

Skills

  • Strong empathy
  • Guest Relations
  • Complaint Handling
  • Language skills
  • Cross-cultural sensitivity
  • Reservation Management
  • Brand representation
  • Tourism Knowledge
  • Concierge services
  • Customer Service
  • Computer Skills
  • Flexible Schedule
  • Data Entry
  • Data inputting
  • Guest accommodations
  • Payment Processing
  • Product Sales
  • Reservation Processing
  • Time Management
  • Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Guest Service Representative

Monterrey Security
12.2023 - 07.2024

Guest Service Ambassador

Chicago's First Lady
05.2022 - 08.2024

GED -

Thomas Kelly College Prep
Eric Recendiz Avila