Eric Mueller
Des Plaines
Summary
A prepared healthcare professional, ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results. Knowledge of healthcare systems and compliance standards. Ready to bring 4+ years of relevant work experience to your team.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Northwest Community Hospital
11.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Customer Service Associate Cashier
Whole Foods Market Inc
07.2018 - 10.2021
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Contributed toward sales goals, by actively promoting special offers, rewards programs, and additional products or services.
- Worked with floor team and managers to provide additional services outside of register operations, IE: Amazon Prime Shopper.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Shift Leader
Walgreens
06.2014 - 07.2018
- Delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Advocates for employees, to help resolve customer complaints and issues. Offering clear cut solutions to maintain customer satisfaction.
Education
Prospect High School
Mount Prospect, ILSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- Healthcare systems navigation
Timeline
Patient Access Representative
Northwest Community Hospital
11.2021 - Current
Customer Service Associate Cashier
Whole Foods Market Inc
07.2018 - 10.2021
Shift Leader
Walgreens
06.2014 - 07.2018
Prospect High School
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