Eric Levinson
Chicago
Summary
Driven operation specialist with 10 years of experience. Proven knowledge of account management, logistics planning, supply chain optimization, distribution process, and cross-functional collaboration.
Overview
7
7
years of professional experience
Work History
Logistics Specialist
M. Holland Company
08.2023 - Current
- Coordinate orders shipping out of M.Holland’s Midwest (US) and East Canada region; while developing business relationships and understanding client’s needs
- Developed and strengthened carrier relationships with M. Holland’s 3PL partners and warehouses
- Created custom documents for orders shipping from the US to Canada, and vice versa
- Invoiced orders for all M. Holland regions
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Client Experience Professional
M. Holland Company
12.2019 - 08.2023
- Oversaw internal account management functions in support of individual account managers in the northeast region of the US
- Developed strong relationships with clients, leading to increased loyalty and repeat business
- Assisted in developing and improving our material allocation process during supply chain constraints
- Provided training, to coworkers, for transitioning to a new ERP system
- Assisted sales with product research, pricing and lead time information
- Streamlined service processes for improved efficiency and faster response times
- Tested, identified, and provided solutions on operational issues with a new ERP system
- Developed curriculum for new hires
- Managed inventory levels for a consignment customer
Customer Operations Representative
Redwood Logistics
01.2018 - 09.2019
- Set up and scheduled shipments (FTL, Reefer, Partial, LTL, Intermodal, Flat Bed)
- Utilized TMS systems to update and manage carrier/cusotmer information, enabling personalized service experiences for clients.
- Updated internal SOPs
Education
B.A. - Business
KENDALL COLLEGE
Chicago, IL06.2017
Skills
- Proficient with Microsoft Office
- Data Management
- Inventory management
- Workflow optimization
- Documentation management
- Problem-solving skills
- Cross-functional teamwork
Accomplishments
Assisted in getting a sales rep seller of the year, in the northeast region,. Also Assisted a first year sales rep, getting “rookie seller of the year”. Both by providing exceptional internal account management and developing customer relationships.
Timeline
Logistics Specialist
M. Holland Company
08.2023 - Current
Client Experience Professional
M. Holland Company
12.2019 - 08.2023
Customer Operations Representative
Redwood Logistics
01.2018 - 09.2019
B.A. - Business
KENDALL COLLEGE
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