Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Eric Higgins

Edwardsville

Summary

Dynamic professional with extensive experience in team leadership and client communication at Dollar General. Proven track record in enhancing customer satisfaction through exceptional service and effective cash handling. Skilled in multitasking and decision-making, consistently delivering high-quality results while fostering a collaborative work environment.

Diligent [Desired Position] with background in print management. Managed print operations effectively, ensuring high-quality production and timely delivery. Demonstrated leadership in team coordination and workflow optimization.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dollar General
02.2022 - 03.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Team Member

Casey's Gas Station
06.2023 - 01.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.

Team Member

Casey's Gas Station
02.2024 - 07.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.

Team Leader

Popshelf
07.2024 - 01.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Print Manager

Office Depot Inc
01.2025 - Current
  • Collaborated with clients to develop creative print solutions tailored to their specific needs and goals.
  • Managed a team of print professionals, ensuring timely completion of projects while maintaining high-quality standards.
  • Implemented quality control processes that consistently met or exceeded client expectations on deliverables.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

Bachelor of Science - Accouting

Southern Illinois University, Edwardsville
Edwardsville, IL
12-2027

Skills

  • Client communication

  • Deadline oriented

  • Color management

  • Multitasking

  • Money handling

  • Team leadership

  • Decision-making

  • Staff supervision

  • Technical understanding

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • ServSafe Food Handler's Certification
  • Illinois Driver's License
  • TSA Precheck Enrollment Agent

Timeline

Print Manager

Office Depot Inc
01.2025 - Current

Team Leader

Popshelf
07.2024 - 01.2025

Team Member

Casey's Gas Station
02.2024 - 07.2024

Team Member

Casey's Gas Station
06.2023 - 01.2024

Assistant Manager

Dollar General
02.2022 - 03.2023

Bachelor of Science - Accouting

Southern Illinois University, Edwardsville

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Eric Higgins