Eric Farrar
Chicago,IL
Summary
- Detail-oriented and organized professional seeking a role in operations and administrative support. Skilled in managing clerical tasks, streamlining processes, and fostering efficient team collaboration to achieve organizational goals
- Energetic, forward-thinking, highly motivated, versatile, and fun professional with sound judgment and high ethical standards.
- Proven experience building highly collaborative teams via creative recruitment processes.
- Ability to effectively identify and analyze problems while creatively developing and implementing appropriate and cost-effective solutions.
- Strong communication (verbal & written), conflict resolution, leadership & presentation skills.
- Skilled in establishing positive rapport, confidence, trust, and respect.
- Build productive relationships with all levels of staff & management. People-oriented, personable, and professional-demonstrating the ability to provide outstanding customer service (both internal and external).
Overview
13
13
years of professional experience
Work History
Travel Agent
Wonderful Adventures
01.2025 - Current
- Provide tailored travel consultation and booking assistance to clients, ensuring their unique preferences and needs are met with exceptional service
- Research and secure comprehensive travel itineraries, including flights, accommodations, and activities, while maintaining a focus on cost efficiency and quality
- Collaborate with clients to plan and organize vacation packages, corporate travel, and special events
- Resolve booking issues promptly and effectively, ensuring client satisfaction and repeat business
- Develop and maintain relationships with travel industry partners to offer clients exclusive deals and experiences
Multi-Site Senior Leasing Professional
AMLI Residential
01.2025 - Current
- Coordinated successful community events, fostering a positive living environment for residents.
- Supported property management staff during periods of high volume or employee absences, maintaining seamless operations during transitions.
- Performed regular property inspections to identify areas needing improvement or repair for optimal tenant experience.
- Maximized occupancy rates by quickly identifying qualified applicants and efficiently processing applications.
- Ensured ongoing tenant satisfaction with regular follow-up communications after move-in dates, addressing any issues or concerns in a timely manner.
Community Manager
AMLI Residential
10.2023 - 01.2025
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Evaluated property conditions and recommended improvements.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
Senior Leasing Professional
AMLI Residential
02.2023 - 10.2023
- Provided exceptional customer service, addressing resident concerns promptly and professionally.
- Maintained extensive knowledge of fair housing laws, ensuring compliance throughout the leasing process.
- Ensured ongoing tenant satisfaction with regular follow-up communications after move-in dates, addressing any issues or concerns in a timely manner.
- Managed detailed records of all lease transactions, providing accurate data for reporting purposes.
- Supported property management staff during periods of high volume or employee absences, maintaining seamless operations during transitions.
- Coordinated successful community events, fostering a positive living environment for residents.
- Greeted clients, showed apartments, and prepared leases.
Assistant Community Manager
AMLI Residential
03.2021 - 05.2022
- Acted as a liaison between maintenance, residents, and management, ensuring apartment readiness and resolving issues
- Assisted with resident retention initiatives and oriented and trained office staff
- Supported leasing efforts and monitored renewals for customer satisfaction
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
Senior Leasing Professional
AMLI Residential
07.2019 - 03.2021
- Developed strong relationships with local businesses, generating quality referrals for potential tenants.
- Implemented innovative marketing strategies to attract new prospects and increase overall traffic to properties.
- Provided exceptional customer service, addressing resident concerns promptly and professionally.
- Ensured ongoing tenant satisfaction with regular follow-up communications after move-in dates, addressing any issues or concerns in a timely manner.
- Trained junior leasing professionals in best practices, improving overall team performance and productivity.
- Conducted thorough market analyses to make informed decisions regarding rental rate adjustments and concessions.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
Leasing Consultant
AMLI Residential
08.2017 - 07.2019
- Managed leasing processes, responded to inquiries, and handled administrative tasks
- Built relationships with vendors and businesses as Marketing Captain, planned resident events, and maintained social media
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Assistant Community Manager
Lincoln Property Company
07.2022 - 02.2023
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
General Manager
Oscar's
09.2012 - 08.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma -
Central High School
Phenix City05-2003
Skills
- Property management
- Payment collection
- Customer service-focused
- Fair housing policies
- Payment processing
- Records and database administration
- Tenant and eviction laws
- Daily operations management
- Teamwork and collaboration
- Problem-solving
- Data entry
- Computer skills
- Office administration
Software Systems
- Oracle
- Onesite
- Entrata
- ICIMS
- ADP
- Microsoft Office
- Teams & PowerBI
- Workday
- Fresh Service
- Coupa
- ButterflyMX
- Viva Engage
- Luxer One
Training Awards Member Associations
- AMLI Residential Peer Trainer/Jump Start Coach
- AMLI Residential $9 Million Dollar Club member
- AMLI Atlanta Culture Club Member
- AMLI Atlanta/Chicago Marketing Captain
- AAA (Atlanta Apartment Association) 2020 Membership Drive Committee Member
- AMLI Atlanta 2020 Star Performer Award Recipient
- AMLI Atlanta 2020 Leasing Consultant of the Year Nominee
- AMLI Chicago 2021 Wild Card Award Recipient
- AMLI Chicago CHI7 Member (Chicago's version of Culture Club)
- AMLI Chicago 2021 Assistant Manager of the Year Nominee
Timeline
Travel Agent
Wonderful Adventures
01.2025 - Current
Multi-Site Senior Leasing Professional
AMLI Residential
01.2025 - Current
Community Manager
AMLI Residential
10.2023 - 01.2025
Senior Leasing Professional
AMLI Residential
02.2023 - 10.2023
Assistant Community Manager
Lincoln Property Company
07.2022 - 02.2023
Assistant Community Manager
AMLI Residential
03.2021 - 05.2022
Senior Leasing Professional
AMLI Residential
07.2019 - 03.2021
Leasing Consultant
AMLI Residential
08.2017 - 07.2019
General Manager
Oscar's
09.2012 - 08.2017
High School Diploma -
Central High School
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