Eric Ehnert
Business Professional
Geneva,MIC
Summary
Dynamic operations leader with extensive experience at Graybar Electric Company, driving strategic planning and process improvements. Proven track record in enhancing operational efficiency and fostering teamwork, resulting in increased productivity. Skilled in performance analysis and vendor negotiations, consistently achieving organizational goals while mentoring teams for success.
Overview
13
13
years of professional experience
Work History
Director, Operations
Graybar Electric Company, Inc
09.2022 - 04.2025
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Mentored and coached team members to foster productive and engaging work environment.
Assistant Director of Operations
Graybar Electric Co Inc
11.2019 - 08.2022
- Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
- Developed and maintained strong relationships with vendors, negotiating contracts for better pricing and delivery terms.
- Actively participated in recruitment efforts by screening candidates during interviews.
- Monitored project deadlines closely to ensure timely completion of assignments.
- Oversaw inventory control and management, reducing waste while maintaining adequate stock levels for seamless operations.
- Ensured compliance with industry regulations and company policies through regular audits and risk assessments.
- Established best practices in customer service, leading to improved satisfaction rates among clients.
Branch Manager
Graybar Electric Co Inc
11.2014 - 10.2019
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Customer Service Manager
Graybar Electric Co Inc
01.2012 - 10.2014
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
Bachelor of Science - Business Administration
University of Phoenix
Orlando, FLorida 05.2001 -
Skills
Strategic planning and execution
Process improvements
Teamwork and collaboration
Performance analysis
Operational efficiency
Timeline
Director, Operations
Graybar Electric Company, Inc
09.2022 - 04.2025
Assistant Director of Operations
Graybar Electric Co Inc
11.2019 - 08.2022
Branch Manager
Graybar Electric Co Inc
11.2014 - 10.2019
Customer Service Manager
Graybar Electric Co Inc
01.2012 - 10.2014
Bachelor of Science - Business Administration
University of Phoenix
05.2001 -
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