Eric E. Dyes II

• Curated memorable guest experiences from entrance to seating, including VIP lounge coordination.

• Delivered exceptional hospitality by taking food and beverage orders with efficiency and flair.

• Celebrated guest achievements with personalized, impactful moments designed to leave lasting impressions.

• Engaged and entertained audiences with live musical performances, combining wit, charm, and stage presence.

• Fostered a lively, inclusive atmosphere while maintaining high standards of service and showmanship.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Self-motivated, with a strong sense of personal responsibility.

• Worked collaboratively with the project manager and team to maximize productivity
• Collaborated with the whole project team, contributing to the entire project lifecycle
• Organized and monitored schedules and saw that deadlines are met
• Coordinated efforts within the team and with outside consultants efficiently
• Reported updates verbally and in written form to management
• Monitored budget and helped ensure resources are used efficiently
• Helped discern requirements and assign tasks to team members
• Completed any necessary administrative tasks, such as research and email
• Demonstrated commitment to clients’ needs and confidentiality continuously
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.

• Greeted and directed all Howard Brown Health visitors
• Notified Howard Brown staff of all visitors, take messages and provide basic referral information within the scope of knowledge and training
• Focused on customer’s well-being and HIPAA compliance
• Distributed and received registration packet for clients/patients
• Inputted demographic information, billing information and insurance into medical management system
• Conducted financial assessments for designated patients as described in the policy and procedure
• Collected co-payments
• Maintained balanced cash banks for all research studies stipends and cash drawer
• Inputted third-party reimbursements (Medicaid, Medicare, and Insurance) into medical management system via batch processing as needed
• Maintained established department and billing policies, procedures, objectives, and quality assurance, safety, environmental, and infection control and suggests corrections or process improvements
• Generated patient referrals to medical specialists as ordered by Primary Care Providers (PCP), using the appropriate channels as dictated by the patient’s health insurance carrier
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.

• Oversaw and ensured positive customer service
• Worked in checkout, fitting room, and sales floor, also helped with training
• Opened and closed the store making sure that email captures are met in accordance with company-defined practices and processes
• Showed Leadership and a great sense of multitasking
• Increased departmental efficiency with the implementation of improved project management tools and techniques.
• Guided team members through challenging situations using empathetic leadership skills, fostering resilience amongst staff during periods of change or uncertainty.

• Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries
• Kept patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays
• Comforted patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area
• Optimized patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment

• Greeted, registered, and assigned rooms to guests of hotel
• Verified customers’ credit, and established how the customer will pay for the accommodation
• Generated and confirmed reservations
• Kept records of room availability and guests’ accounts, manually or using computers
• Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
• Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
• Prepared for basic food service, such as setting up continental breakfast or coffee and tea supplies
• Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants
• Arranged tours, taxis, or restaurant reservations for customers