Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ERIC BUTENSCHOEN

Woodstock

Summary

Dedicated and adaptable CCNA professional with a proactive attitude and the proven ability to support network performance through effective communication and customer satisfaction. Skilled in Switch / Router / WAP's installation and configuration, while consistently delivering results in high-pressure environments. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

26
26
years of professional experience

Work History

CCNA Engineer

Paladin Consulting
Addison
04.2022 - Current
  • Subcontractor for Genesis Networks/Verizon, working at Walgreens Corporate Headquarters in Deerfield, IL, maintaining the Cisco/Aruba network infrastructure in Deerfield, IL. Campus, the Old Post Office Building in Chicago, IL, and the Data Center in Wood Dale, IL.
  • Provide onsite support with the Verizon Network Operations Center (NOC) for network connectivity, Wi-Fi connectivity, troubleshooting, replacing switches, FortiGate UTMs, WAPs, and other network equipment, to resolve intermittent issues and restore equipment to normal operations.
  • Work in the IDF/MDF closets, run CAT5 Ethernet patch cabling from data panels to the switches, and run fiber patch connections from fiber handoff to the switches for connectivity. Also, connect CAT5 Ethernet patch cabling from workstations to HP docking stations for team members' hardwired connectivity on the network.
  • Communicated with customers and coworkers about troubleshooting issues and updated final results.
  • Assisted with customer REQ and INC tickets, and answered questions to improve clarification.
  • Participated in Teams calls and meetings to discuss any networking issues on the Deerfield Campus, the Chicago Old Post Office, or the District Offices facing issues.

Field Service Engineer

GTT Communications
McClean
09.1999 - 04.2022
  • Maintain daily work schedule, dispatching out in company provide vehicle, Installing, Troubleshooting, and Replacing internet equipment, routers, switches, WAP's and other network equipment at customer premises and Data centers in Illinois and Wisconsin
  • Extend circuits from Carrier Demarcation and Fiber Hand-offs to designated patch panels or equipment, install SFP cards, completing cross-connects, powering up and configuring Routers
  • Work in AT&T offices, (across Milwaukee, WI and Chicago, IL.) in the GTT Colocation cages, testing DS0, DS1, DS3, OC12, OC48 and maintaining / installing equipment, Fiber panels, Routers, Nokia / Adtran DSLAM’s, MUX's, Fiber/CAT5 cabling, lacing, running and terminating power cable to Hendry Panels
  • Maintained a 24 Hour On-Call for network outages in the One Tech Service Market in the Wisconsin areas of Milwaukee, Janesville, and Madison, dispatching out in company provided vehicle to customer locations for Repairs of equipment and restoring service
  • Work in Equinix Data Centers in Chicago and Elk Grove Village installing servers, routers, network equipment, and running fiber connections between equipment and taking light readings at fiber nodes
  • Team Member participant on an Operations Team working on Government projects, and working at Naval bases, testing fiber circuits, conducting 24-hour test results
  • Manage priorities and completing objectives
  • Make recommendations along with troubleshooting Layer 1 / 2 between Internet Service Providers (ISP) and the GTT network equipment
  • Adhere to company policies regarding daily work schedules, checking and responding to emails, time reporting, inventory management, and maintain company issued vehicle
  • Attend and actively participate in Team calls, meetings, and conference calls through Microsoft TEAMS or company provided cell phone

Education

AWS Cloud Practitioner training - AWS Cloud Practioner

Other
Woodstock, IL
03-2023

Cisco Boot Camp Training - CCNA, CCENT

Other
Oakbrook, IL
09.2016

High school or equivalent - General

Woodstock High School
Woodstock, IL
05.1989

Skills

  • Router configuration
  • Installation and configuration of wireless access points (WAPs)
  • Cisco networking
  • LAN/WAN TCP
  • IPv4
  • DNS
  • Fiber patch connections
  • Network troubleshooting
  • Customer service
  • Team collaboration
  • Installation and configuration of Cradlepoint WBU

References

References available upon request.

Timeline

CCNA Engineer

Paladin Consulting
04.2022 - Current

Field Service Engineer

GTT Communications
09.1999 - 04.2022

AWS Cloud Practitioner training - AWS Cloud Practioner

Other

Cisco Boot Camp Training - CCNA, CCENT

Other

High school or equivalent - General

Woodstock High School

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