Eric Bull
Onarga
Summary
Innovative leader specializing in quality control and performance enhancement. Notable achievements in driving operational efficiency and resolving customer service issues, with a focus on strategic planning and team development.
Overview
24
24
years of professional experience
Work History
Director of Operations
Pizza Palace
Gilman
03.2008 - Current
- Oversee daily operations to ensure efficient service and adherence to quality standards.
- Manage inventory control and supply chain logistics for timely product deliveries.
- Developed training programs for new and existing staff to improve performance and service
- Coordinate with vendors for ingredient sourcing and effective cost management.
- Lead safety training sessions to ensure compliance with health regulations.
- Resolve customer service issues promptly, maintaining high levels of satisfaction.
- Conduct performance reviews for direct reports, providing constructive feedback for improvement.
- Analyze financial data to identify cost-saving initiatives and maintained budget documents.
Production Supervisor and Scheduler
ACH Foods
Champaign
02.2008 - 07.2010
- Trained new team members on safety protocols and operational procedures.
- Supervised daily production operations to ensure adherence to quality standards.
- Collaborated with cross-functional teams to resolve production issues swiftly.
- Enforced compliance with health regulations and safety policies in the workplace.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Trained new staff on production processes and procedures.
- Supported safety programs to reduce and eliminate employee injuries.
- Resolved any conflicts between employees in a professional manner.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Coordinated production requirements with material handling and staffing functions.
- Coordinated resources across multiple teams and projects as needed.
- Investigated customer complaints related to product quality or delivery times.
- Coordinated scheduling for multiple projects to optimize resource allocation.
- Facilitated cross-departmental coordination for seamless operations across teams.
Quality Improvement Specialist
ACH Foods
Champaign
09.2004 - 02.2008
- Tasked with developing a rework program to utilize leftover and non-specification-conforming products into other products. The program developed saved the company over 1 million dollars in the first three months of implementation.
- Coordinated between Corporate quality, internal quality and production to test and implement new products, largest was helping to secure the nationwide contract for all of McDonalds frying oil.
- Coordinated with corporate quality as the plant SAP owner to configure the SAP system to the plant's capabilities.
- Collaborated with vendors on projects related to improving product or service quality levels.
- Investigated customer complaints regarding product and service quality issues; documented findings and recommended corrective actions accordingly.
- Provided guidance on Quality Improvement initiatives throughout the organization.
- Advised senior management on ways to strengthen existing QI programs and incorporate new ones into business operations.
- Evaluated existing processes and procedures for effectiveness in meeting desired objectives.
- Performed regular inspections of production facilities and equipment; identified potential risks and suggested preventive measures accordingly.
- Held HACCP and ISO certifications.
- Performed plant internal ISO audits
- Coordinated with AIB for external plant ISO audits.
- Performed outside vendor site ISO audits.
- Facilitated training sessions for staff on quality control procedures and best practices.
- Collaborated with cross-functional teams to enhance product quality and consistency.
- Reviewed documentation related to product specifications and compliance requirements.
- Analyzed production processes to identify areas for efficiency and effectiveness.
- Developed quality improvement initiatives for food safety and compliance standards.
Laboratory Facilitator
ACH Foods
Champaign
11.2001 - 09.2004
- Shift leader position for the laboratory.
- Provided production with blend percentages of base products to create final products, based on technician analysis of base products.
- Approved release of all incoming products, based on technician analysis.
- Ran GLC and HPLC equipment.
- Provided production with corrective actions to bring out of specification products into specification.
- Approved technician analysis of all in process products.
- Signature approval of all loading and shipment of final product sent out during shift.
Laboratory Technician
ACH Foods
Champaign
08.2001 - 11.2001
- Conducted routine tests on samples to ensure compliance with safety standards.
- Operated laboratory equipment to perform experiments and analyze results.
- Maintained accurate records of test results and laboratory procedures.
- Ensured cleanliness and organization of the laboratory environment at all times.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Completed lab tests and communicated results to Laboratory Facilitator.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
Education
Associate of Science - Medical Laboratory Technology
Kankakee Community College
Kankakee, IL05-2001
Skills
- Supply chain management
- Quality control
- Performance evaluation
- Inventory management
- Customer resolution
- Team leadership
- Problem solving
- Process improvements
- Operations oversight
- Strategic planning and execution
- Teamwork and collaboration
- Budgeting and cost control
- Vendor management
Timeline
Director of Operations
Pizza Palace
03.2008 - Current
Production Supervisor and Scheduler
ACH Foods
02.2008 - 07.2010
Quality Improvement Specialist
ACH Foods
09.2004 - 02.2008
Laboratory Facilitator
ACH Foods
11.2001 - 09.2004
Laboratory Technician
ACH Foods
08.2001 - 11.2001
Associate of Science - Medical Laboratory Technology
Kankakee Community College