Eric Brown
Oak Forest
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
26
26
years of professional experience
Work History
Electronics Service Technician
Johnson Controls
01.2000 - Current
- Installed and performed service on security systems such as access and elevator controls, alarms and ip based video surveillance systems
- Educated customers on effective use of security systems
- Performed necessary maintenance to support network availability
- Responded to maintenance calls and troubleshot devices
- Installed wireless routers and set up wireless networks
- Diagnosed and resolved hardware, software and network problems and replaced defective components
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing
- Worked with outside vendors for fiber installations and service
- Maintained thorough understanding of local area and wide area networking and components
- Identified and immediately resolved issues with network devices
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols
- Performed system patches, service packs, hot fixes and new security configurations
- Installed patches and performed backups, system builds and image updates
- Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats
- Troubleshot hardware and software to determine and rectify network problems.
Field Service Technician
Electronic Systems USA
07.1998 - 01.2000
- Installed and serviced access controls, and video surveillance systems
- Performed troubleshooting on fire alarm systems, and completed on-site repairs
- Responded to maintenance calls.
Computer Technician
COMP USA
07.1997 - 07.1998
- Assessed system hardware and software and suggested modifications
- Upgraded pc's hardware and software
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Education
Master Of Science - Computer Networking And Telecommunications
DePaul University
Chicago, ILBachelor Of Science - Electronics Engineering Technology
DeVry University
Chicago, ILSkills
- Network Configuratiion
- Network Infrastructure Support
- Access Control Systems
- Diagnosis and Testing
- Emergency Alarm Monitoring
- Security Alarms
- Video Surveillance Systems
- Installation and Servicing
- Equipment Programming and Calibrating
- Network Troubleshooting
- Wireless Access Point
- Switches and Routers
- Networking Hardware Installation
Timeline
Electronics Service Technician
Johnson Controls
01.2000 - Current
Field Service Technician
Electronic Systems USA
07.1998 - 01.2000
Computer Technician
COMP USA
07.1997 - 07.1998
Master Of Science - Computer Networking And Telecommunications
DePaul University
Bachelor Of Science - Electronics Engineering Technology
DeVry University
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