Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Arrieta

Joliet

Summary

To obtain a position where I can maximize my management, quality assurance, training, customer service, retail skills and successful record in the maintenance environment.

Overview

27
27
years of professional experience

Work History

Maintenance Foreman

CMS
10.2021 - 09.2023
  • Managed and supervised 10+ team members
  • Inspected grounds, building, and equipment
  • Oversaw necessary repairs and maintenance
  • Installed equipment and appliances
  • Followed local and state building codes
  • Complied with all company safety regulations
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Monitored product quality and communicated necessary improvements to site superintendent.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.

Store Manager

Dollar Tree
05.2016 - 10.2021
  • Managed and supervise 10+ team members
  • Review inventory quantities and locations for accuracy
  • Coordinated the movement and unloading of received goods, complete breakdown, notate all shortages and quality issues for further review, return material when necessary and maintain receiving logs
  • Reviewed, audited and addressed any billing inaccuracies
  • Interviewed potential associates, trained new hire employees, created schedules, monitored team performance, and coached team members
  • Ensured employees followed all safety and loss prevention guidelines
  • Performed essential administrative and labor management duties to ensure efficient day-to-day store operations.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Interacted well with customers to build connections and nurture relationships.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Rotated merchandise and displays to feature new products and promotions.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Assistant Store Manager

CVS
01.2013 - 05.2016
  • Manage and supervise 10+ team members
  • Manage inventory including receiving and stocking of parts
  • Coordinate the movement and unloading of received goods
  • Interview, recruit, hire and train new employees.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted regular performance evaluations of Associate Store Manager team members while providing constructive feedback resulting in enhanced productivity levels.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Electronics Manager

Meijer
01.2004 - 01.2013
  • Managed and supervised 15+ team members
  • Initially hired as entry level team member and promoted to manager
  • Responsible for team development, communications, sales, profit, and cost control management
  • Managed electronics department operations and administration including scheduling, reports, inventory, and customer service
  • Consistently surpassed all department sales goals
  • Work closely with customers to respond to all questions and resolve any issues.
  • Optimized resource allocation, ensuring appropriate staffing levels were maintained during peak periods without compromising service quality or employee satisfaction.
  • Ensured compliance with industry standards and regulations, maintained safe working environment for all employees.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Telecommunications Supervisor

Total Quality Communications
01.1997 - 01.2004
  • Managed and supervised a team of 20+ customer service employees
  • Responsible for managing all incoming calls and aiding the staff and callers by responding to their requests, including taking messages and locating appropriate parties in emergency situations
  • Monitor various client’s anti-theft devices, contacting individuals and/or the appropriate authorities when necessary
  • Reviewed records of discussions and correspondence for accuracy and correction of any grammatical errors
  • Provided customer service team with feedback.

Education

Completed fifteen credits towards a degree in computer information systems. -

DeVry
Chicago, IL
01.1998

H.S. Diploma in General Studies -

Morton East High School
Cicero, IL
01.1998

Skills

  • Dependable and Consistent
  • Retail Inventory Tracking, Control and Management
  • Sound Decision-Making
  • Relationship Building
  • Product Promotion
  • Revenue Growth
  • Work Area Inspection
  • Employee Scheduling and Assignment Delegation
  • Customer Service
  • Store displays
  • Supplier Monitoring
  • Teamwork and Collaboration
  • Friendly and Positive

Timeline

Maintenance Foreman

CMS
10.2021 - 09.2023

Store Manager

Dollar Tree
05.2016 - 10.2021

Assistant Store Manager

CVS
01.2013 - 05.2016

Electronics Manager

Meijer
01.2004 - 01.2013

Telecommunications Supervisor

Total Quality Communications
01.1997 - 01.2004

Completed fifteen credits towards a degree in computer information systems. -

DeVry

H.S. Diploma in General Studies -

Morton East High School

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