Erasto Cortes Jr
Chicago,IL
Summary
Self-motivated individual with over 29 yrs. Experience in automotive retail aftermarket industry and customer satisfaction. Results-oriented Territory Account Manager with high energy levels and passion for customer service and sales. Effectively motivate and train employees on successful sales strategies. Skilled in territory budget control, business development and business generation.
Overview
18
18
years of professional experience
Work History
Territory Account Manager
Factory Motor Parts
07.2021 - Current
- Developed and presented talks on available products and services that could meet current business needs.
- Analyzed competitors'' offerings and devised targeted marketing campaigns to attract potential customers.
- Organized regular meetings with existing clients to address their needs and identify upselling opportunities.
- Achieved sales quotas consistently through strategic planning and effective customer relationship management.
- Conducted market research to identify emerging price trends and recommend appropriate sales strategies for the territory.
- Tracked sales performance metrics regularly, adjusting strategies as necessary to meet or exceed targets.
- Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
- Collaborated with cross-functional teams to ensure timely product delivery and post-sales support.
- Implemented account management strategies for increased customer satisfaction and loyalty.
- Documented time, calls, and results, and submitted reports.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Territory Sales Manager
Autozone
02.2019 - 07.2021
- Experienced Territory sales manager overseeing 7 retail stores
- Provide strategic direction for daily operations for 80 employees in large, diverse urban markets
- And all aspects of store sales operations and inventory control
- Meeting sales goals and targets, and conduction sales calls with store manager to ensure manager envolment in the business
- Working with store managers side by side to maximize sales opportunities in the stores and in their respective markets for commercial business
- Helping the store managers meet their sales goals
- Conduct P&L analysis
- Ensure execution of inventory and operational standards, conducting regular store visits and providing action plans to commercial managers
- Facilitate all sales scheduling, forecasting and reporting, while monitoring commercial sales growth
- Develop and implement customer appreciation days for commercial customers both on-and offsite
- 64 weekly sales calls to existing customers to ensure service is being maximized and future potential sales and growing customer relationships
- Selling company stocking programs Sold warranty programs Kept inventory for stocking customers to date on a weekly basis
- Building relationships with current and new customers Conducted daily sales calls to the top 10 customers and 4 cold calls Building relationships with current customers and prospecting new customers, Responsible for improving revenue and developing sales methods in each of my markets
- Coach and train team mates to grow in field and retain and grow customers
- Call on accounts with most opportunity to grow business
- Conduct daily Scoreboard audit to ensure Commercial sales managers are attaining and maximizing sales opportunities and sales operation's
- Ensuring that sales targets are met on a weekly basis
- Selling the Autozone Nationwide warranty program
Store Manager
Autozone
12.2017 - 02.2019
- Inventory Management matrix completed weekly
- Ensure that planograms get assigned to proper team member and ensure they get completed in a timely manner
- Morning Returns being validated and checked for accuracy to ensure all inventory is accounted for
- Recruiting of new team members
- Weekly schedule
- Sales calls to top 10 commercial accounts on a weekly basis to ensure I build the relationship with the customer
- Meeting sales targets on DIY and commercial business
- Ensure that team members are executing on KPI's and look for opportunities to ensure team can maximize
- Work with Commercial Manager to ensure Sales targets are being met , returns are being done properly and deliveries are being executed promptly
Territory Sales Manager
Factory Motor Parts
10.2015 - 08.2016
- Led all aspects of sales growth while working together with the area manager and Store manager to work on strategic planning
- Signing customers to a nationwide warranty programs to ensure a partnerships are being built
- Signing customers on stocking programs on , Friction , batteries , filters , wiper blades etc
- To meet customer demands and ensure that we continue to build the relationship
- Ride along with nationwide vendors , federal mogul , Dorman , Gates etc
- And getting technical information to the customer
DISTRICT MANAGER
OREILLY AUTO PARTS
03.2011 - 09.2015
- Overseeing 10 retail stores
- Provide strategic direction for daily operations for 100 employees in large, diverse urban markets
- And all aspects of store operations and inventory control
- Meeting sales goals and inventory targets, shrink goals, and sales calls
- Working with Store managers side by side to maximize sales opportunities in the stores and in their respective markets for commercial business
- Helping the store managers meet their sales goals and shrink goals
- New hire system input , Developing Assistant managers to the Manager in training program to build team member
- Loyalty
- Conduct P&L analysis
- Sold stocking programs to professional customer
- Set professional accounts on Warranty programs
- Look for new opportunities for customers to buy more products
- Facilitated warranty exchanges and labor claims
- Weekly Schedule for both side of the business
- Coached and mentored team members to meet and exceed monthly sales goals role playing and utilized sales report to follow up on performance
- Maintained proper store image with store merchandiser setting weekly game planes on completing store counts and planograms to be executed and daily stock order's being scanned and assorted
Store Manager
Oreilly Auto Parts
07.2010 - 02.2011
- Led all aspects of store operations , sales , and team member recruiting and development
- Averaged 30 sales calls per week and developed assistant manager to conduct sales calls to grow the business
- Ensured daily paperwork was accurate , including cash refund audit , and daily returns
- Focused on Key performance indicators to coach the team and help them grow there selling ability and customer satisfaction
STORE MANAGER
NAPA AUTO PARTS
01.2007 - 07.2010
- All aspects of store operations, and leading 13 team members, inventory control, processing returns, warranties
- Ensuring team members meet there sales goals
- Servicing the wholesale side of the business in weekly sales calls and on demand deliveries
- Meeting sales targets and shrink targets
- Monthly store meetings Assisting retail customers All aspects of inventory control Weekly cycle counts Cash refund audit Semi-annual audit
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
HIGH SCHOOL DIPLOMA - General Education
ROBERTO CLEMENTE
1994
Skills
- Coach
- Customer satisfaction
- Inventory control
- Inventory Management
- Leadership
- Recruiting
- Retail
- Selling
- Strategic planning
Timeline
Territory Account Manager
Factory Motor Parts
07.2021 - Current
Territory Sales Manager
Autozone
02.2019 - 07.2021
Store Manager
Autozone
12.2017 - 02.2019
Territory Sales Manager
Factory Motor Parts
10.2015 - 08.2016
DISTRICT MANAGER
OREILLY AUTO PARTS
03.2011 - 09.2015
Store Manager
Oreilly Auto Parts
07.2010 - 02.2011
STORE MANAGER
NAPA AUTO PARTS
01.2007 - 07.2010
HIGH SCHOOL DIPLOMA - General Education
ROBERTO CLEMENTE
Similar Profiles
Daniela Perez ZamoraDaniela Perez Zamora
Store Manager at Auto Plus Auto Parts/ Factory Motor PartsStore Manager at Auto Plus Auto Parts/ Factory Motor Parts
Christopher TuckerChristopher Tucker
Parts Specialist at Consumer Auto Parts / Factory Motor PartsParts Specialist at Consumer Auto Parts / Factory Motor Parts
William PerlotteWilliam Perlotte
Warehouse Order Puller at Factory Motor PartsWarehouse Order Puller at Factory Motor Parts