Enzo King
Aurora
Summary
Dedicated and detail-oriented professional with a strong work ethic and a background in service and warehouse roles. Proven expertise in effective interdepartmental communication, ensuring a seamless and memorable customer experience. Adept at precise inventory management, achieving an impressive 99.5% accuracy rate in warehouse operations. Committed to adhering to workflows and meeting deadlines, enhancing overall operational efficiency. A versatile individual with a passion for growth, ready to contribute valuable skills.
Overview
3
3
years of professional experience
Work History
Sales Agent
ONCOURSE HOME SOLUTIONS
Aurora
11.2024 - Current
- Assisted clients in identifying home solutions tailored to their needs.
- Maintained accurate records of client interactions and sales progress.
- Educated clients on services and benefits offered by the company.
- Utilized CRM software to manage leads and track customer engagement.
Certified Trainer
Potbelly's Sandwich Works
Bolingbrook
10.2023 - 10.2024
- Efficiently worked across multiple stations, ensuring everything from food preparation to cashier duties was handled smoothly.
- Adhered to health and safety standards, kept the food line and coolers well-stocked and prepared high-quality menu items.
- Handled customer complaints effectively, maintained cleanliness throughout the restaurant, and accurately processed orders and payments.
- Additionally, I take on any other tasks as assigned to support the team and ensure a positive experience for our customers.
- Assured all orders were handled efficiently and were 100% accurate before being received by customers.
- 100% of customer complaints/issues were resolved satisfactorily on the first interaction.
- 100% of new employees were fully trained and capable in less than 30 days.
Service Assistant
Cooper's Hawk Winery And Restaurant
Downers Grove
08.2022 - 02.2023
- Greeted all guests and ensured they had a memorable experience by actively communicating with all departments.
- I adhered to service standards and food handling procedures, delivered food orders to tables and for carry-out, and engaged with guests by answering questions about our menu and facilities.
- Maintain a well-stocked, clean, and organized work area, ensure dishes and silverware are ready for service, and follow checklists to prepare work areas.
- Also maintained professional relationships with guests, managers, and team members, and took on additional tasks as needed.
- Interdepartmental Communication: Maintained the clearest communication between team members and management to create the best experience for customers.
- Service Standards and Food Handling: Paid excellent attention to food quality and adhered to the best service to customers and visitors.
- Guest Engagement: Received the greatest reviews in guest surveys by keeping up with customer needs and maintaining positive interactions to ensure their satisfaction.
Education
High school diploma -
ROMEOVILLE HIGH SCHOOL
05-2021
Skills
- Cold calling
- Written and verbal communication
- Customer relationship management
- Technical competency
- Sales Management
Timeline
Sales Agent
ONCOURSE HOME SOLUTIONS
11.2024 - Current
Certified Trainer
Potbelly's Sandwich Works
10.2023 - 10.2024
Service Assistant
Cooper's Hawk Winery And Restaurant
08.2022 - 02.2023
High school diploma -
ROMEOVILLE HIGH SCHOOL