Enrique Sanchez
Addison
Summary
Dynamic professional with extensive experience at Startex Ind. in warehouse operations and logistics. Proven track record in load planning and cost reduction, while excelling in team coaching and problem-solving. Adept at enhancing operational efficiency and ensuring timely fulfillment of orders, fostering a superior customer experience through effective communication and empathy.
Overview
24
24
years of professional experience
Work History
Assistant Warehouse Manager
Startex Ind.
09.2017 - Current
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Tracked production and quality control systems to proactively identify deficiencies.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Senior Customer Service Representative
Nippon Express
06.2001 - 09.2017
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Engaged clients in person and over phone to answer questions and address complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Education
BBA -
Robert Morris University
Bensenville, IL06-2003
Skills
- Load planning
- Warehouse operations
- Supply chain
- Scheduling expertise
- Shipping and receiving
- Documentation
- Hiring and training
- Operations management
- Cost reduction
- Team coaching
- Logistics
- Problem-solving
Languages
Spanish
Professional Working
Timeline
Assistant Warehouse Manager
Startex Ind.
09.2017 - Current
Senior Customer Service Representative
Nippon Express
06.2001 - 09.2017
BBA -
Robert Morris University
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