Enrique Estrada
Chicago
Summary
Dedicated professional with a strong focus on guest service excellence and compliance. Experienced in implementing operational improvements and training initiatives that boost team performance and ensure adherence to safety standards.
Overview
2026
2026
years of professional experience
Work History
Beverage Leader /Assistant Restaurant Manager
Small Cheval
Chicago
2024 - Current
- Led beverage operations, managing purchasing, inventory control, and vendor relations with major suppliers.
- Oversaw daily front-of-house and back-of-house operations in a high-volume restaurant.
- Implemented preparation and waste-tracking systems to reduce product loss and enhance cost efficiency.
- Collaborated on onboarding, training, and compliance initiatives across multiple platforms.
- Served as sole Beverage Leader for Small Cheval division, ensuring consistency across various locations.
- Coached and mentored individuals on professional development goals.
Assistant Manager
Target Optical
Chicago
2022 - 2023
- Oversaw daily optical retail operations and customer service delivery to enhance efficiency.
- Managed scheduling, inventory, and sales reporting, ensuring compliance with healthcare standards.
- Trained associates on product knowledge, POS systems, and client engagement to boost conversion rates.
- Coordinated with optometrists and labs for accurate order fulfillment and appointment management.
- Monitored sales performance and provided actionable feedback to elevate service quality.
- Verified insurance coverage for all patients to facilitate seamless service delivery.
Operations Manager
CVS Pharmacy
Chicago
2020 - 2022
- Directed daily operations for high-volume pharmacy and retail store, ensuring efficiency.
- Supervised 30 staff members, focusing on performance, cash handling, and merchandising compliance.
- Maintained optimal inventory levels to prevent shortages and manage stock effectively.
- Enhanced operational flow and guest satisfaction through training and process improvements.
Field Training Manager
Dave & Buster's
Chicago
2018 - 2020
- Facilitated corporate training across various locations to support new store openings and brand expansions.
- Provided coaching for FOH and BOH teams on SOP adherence, service quality, and regulatory compliance.
- Performed audits to ensure safety standards, promote responsible alcohol service, and maintain operational consistency.
- Created onboarding modules that increased employee preparedness and retention, boosting guest satisfaction levels.
Restaurant Floor Manager
Kings Dining & Entertainment
Chicago
2015 - 2018
- Directed FOH operations for high-volume dining and entertainment venue with $4.5 million in yearly revenue.
- Led team of 25+ members in bar, service, and event functions to enhance operational efficiency.
- Achieved 10% reduction in service errors and 15% improvement in guest satisfaction via training programs.
- Optimized cost control through thorough inventory management and effective vendor partnerships.
- Served as Manager-on-Duty during busy periods, promoting safety and exceptional service standards.
Sales Lead Keyholder
Akira Chicago
Chicago
2013 - 2015
- Delivered personalized service, consistently exceeding sales goals of $8,000 to $12,000.
- Supported management in sales and merchandising initiatives to drive revenue growth.
- Assisted with inventory control to maintain optimal stock levels.
Education
Bachelor of Arts - Human Resources Development
Northeastern Illinois University
Chicago, IL01-2020
Skills
- Leadership and team development
- Operational efficiency
- Beverage program management
- Vendor relations
- Inventory and cost control
- Scheduling and labor management
- Guest service excellence
- Training and onboarding
- Compliance and food safety
- Strategic problem-solving
- Training and coaching
- Human resources management
Timeline
Beverage Leader /Assistant Restaurant Manager
Small Cheval
2024 - Current
Assistant Manager
Target Optical
2022 - 2023
Operations Manager
CVS Pharmacy
2020 - 2022
Field Training Manager
Dave & Buster's
2018 - 2020
Restaurant Floor Manager
Kings Dining & Entertainment
2015 - 2018
Sales Lead Keyholder
Akira Chicago
2013 - 2015
Bachelor of Arts - Human Resources Development
Northeastern Illinois University