Enrique Ceppi
Elmwood Park
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
2
2
Languages
Work History
Independent Insurance Broker
Family Financial Solutions Group, Inc.
10.2013 - Current
- Built long-lasting relationships with clients through consistent communication and exceptional customer service.
- Educated prospective clients on the benefits of various insurance products to facilitate informed decision making.
- Provided ongoing support to existing clients by addressing inquiries, resolving concerns, and assisting with claims processes when necessary.
- Continuously updated industry knowledge through regular attendance at training sessions, conferences, and webinars.
- Met with prospective clients to discuss insurance needs and provide solutions.
Independent Sales Consultant
Self-employeed
09.2005 - 09.2013
- Increased sales revenue by building strong relationships with clients and providing exceptional customer service.
- Managed client accounts effectively, addressing concerns promptly and ensuring repeat business opportunities.
- Trained new sales consultants on best practices, contributing to overall team success and productivity.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Event Coordinator
UnitedHealthcare
09.2004 - 09.2005
- Cultivated relationships with local organizations and community leaders, promoting collaboration on future events.
- Increased awareness of community resources by incorporating informational booths at relevant events whenever possible.
- Enhanced community engagement by planning and executing successful events tailored to local interests.
- Managed event budgets effectively, ensuring cost-efficiency while maintaining high-quality experiences for attendees.
Direct Sales Manager
Rena Ware International
04.1990 - 06.2004
- Maximized revenue potential with strategic upselling techniques tailored to individual customer needs.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Met customers in homes and businesses to discuss and demonstrate products.
Education
Ph.D. - Psychology
John F Kennedy University
Buenos Aires, Argentina 05.2001 -
Skills
Strong negotiation skills
In-depth product knowledge
Customer Retention
Customer Needs Assessment
New Business Development
Customer Service
Team training and development
HIPAA Compliance
Problem-solving abilities
Effective Communication
Bilingual English-Spanish
Timeline
Independent Insurance Broker
Family Financial Solutions Group, Inc.
10.2013 - Current
Independent Sales Consultant
Self-employeed
09.2005 - 09.2013
Event Coordinator
UnitedHealthcare
09.2004 - 09.2005
Ph.D. - Psychology
John F Kennedy University
05.2001 -
Direct Sales Manager
Rena Ware International
04.1990 - 06.2004