Enoch Santiago
Chicago
Summary
Experienced Operations and Project Manager with 17 years of proven leadership in process improvement, cross-functional collaboration, and performance optimization. Adept at enhancing business plans, leading high-performing teams, and improving day-to-day operations. Strong communicator with a strategic mindset, consistently delivering results through analytical problem solving and quality-driven execution.
Overview
19
19
years of professional experience
Work History
Operations Manager
TNT Organization
01.2021 - Current
- Oversaw operations, sales, profits, client database, and acquisitions, achieving top producer status in Q4 2021 out of 1,000 agencies and consistently ranking in the top 25 from 2021 to 2024
- Drove an average annual gross sales of $500,000, managed million-dollar policies for high-net-worth clients
- Recruited and onboarded over 100s of agents, trained and supported over 500 licensed agents, and maintained a team of over 180 professionals across six states
- Served as a broker for 32 top-rated financial companies and earned six promotions over nine years
- Generated $1,900,000 in life insurance sales since 2021
- Designed and implemented scalable systems using GoHighLevel (GHL) to streamline appointment scheduling, lead management, and automated follow-up campaigns
- Built custom onboarding workflows and pipelines to improve agent training consistency and operational efficiency
- Integrated GHL with Make (Integromat) to sync data across platforms, reducing manual entry and improving data accuracy
- Launched branded agent webpages using GHL funnels, enabling agents to generate leads, schedule meetings, and increase conversion rates
Life Insurance Broker
PHP Agency, Inc
12.2018 - Current
- Marketed A-rated life insurance products and services
- Educated individuals, families, and community leaders on financial literacy and insurance strategies
- Conducted detailed financial needs analyses and delivered personalized insurance recommendations from over 200 available products
- Managed underwriting cases with consistent communication between clients and carriers
- Guided clients through final policy decisions and onboarding steps
- Interviewed, recruited, and mentored prospective insurance agents
- Delivered hands-on training and leadership development
Program Manager
Transportation Security Administration (TSA)
01.2018 - 01.2021
- Interacted with stakeholders to identify project requirements and assess progress
- Managed full project lifecycle: scoping, budgeting, scheduling, and resource planning
- Directed cross-functional teams to ensure alignment with goals and timelines
- Developed risk mitigation strategies and improved operational efficiency
- Tracked and controlled budgets, ensuring cost-effective delivery
- Led initiatives to improve quality, documentation, and stakeholder communication
Supervisory Transportation Security Officer
Transportation Security Administration (TSA)
01.2007 - 12.2017
- Conducted security screening using advanced imaging technologies
- Led daily briefings, handled emergency situations, and ensured federal compliance
- Trained and supervised TSA officers to uphold safety standards
- Responded to security incidents and facilitated coordination with law enforcement
- Authenticated documents to prevent fraudulent travel and upheld inspection integrity
Education
Associate of Arts -
Joliet Junior College
01.2017
Skills
- Quality & Compliance Oversight
- Workflow Optimization
- Customer Relationship Management (CRM)
- Procedure Development
- Project Lifecycle Management
- Financial Analysis & Planning
- Data Evaluation
- Cross-Functional Team Leadership
- Automation & Systems Integration (GHL, Make)
- Funnel Design & Lead Conversion Strategy
Timeline
Operations Manager
TNT Organization
01.2021 - Current
Life Insurance Broker
PHP Agency, Inc
12.2018 - Current
Program Manager
Transportation Security Administration (TSA)
01.2018 - 01.2021
Supervisory Transportation Security Officer
Transportation Security Administration (TSA)
01.2007 - 12.2017
Associate of Arts -
Joliet Junior College
Similar Profiles
Steven CochinSteven Cochin
JFK Station Manager at TNT Express / TNT AirwaysJFK Station Manager at TNT Express / TNT Airways
Michael LeeMichael Lee
Master Plumber at TNT Contracting LLCMaster Plumber at TNT Contracting LLC
Anthony CopelandAnthony Copeland
CEO at TNT Computer PartsCEO at TNT Computer Parts
Jaden CrookeJaden Crooke
Marketing Intern at Reveal USAMarketing Intern at Reveal USA
Laura LeonLaura Leon
Server at The Allegro Royal Sonesta HotelServer at The Allegro Royal Sonesta Hotel