Enesa Cirkin

Managed accounts receivable and collections, ensuring prompt payment resolutions.

Partnered with finance and revenue teams to follow up on overdue accounts via various communication channels.

Handled incoming customer calls to assist with inquiries and payment arrangements.

Communicated effectively with customers, attorneys, insurance representatives, and vendors during financial operations.

Employed CRM software to document collection efforts and maintain comprehensive records.

Produced detailed reports on account statuses for management analysis.

Collaborated with colleagues to refine collection strategies and improve overall effectiveness.

• Oversaw daily salon operations, maintaining high standards of customer service and quality.
• Streamlined appointment booking processes, reducing wait times and enhancing client satisfaction.
• Managed staff schedules to optimize workforce efficiency and ensure adequate coverage during peak hours.
• Implemented training programs for new employees, boosting team skills and overall performance.
• Developed marketing strategies to increase client engagement and retention rates.
• Conducted performance evaluations, delivering constructive feedback to support team member growth.
• Resolved customer concerns promptly, preserving a strong reputation in the local community.
• Maintained inventory control by tracking expenses, purchases, and stock levels.

• Greeted and assisted guests during check-in and check-out, ensuring exceptional customer service.
• Managed reservation system for confirming bookings, modifying arrangements, and processing cancellations efficiently.
• Responded promptly to guest inquiries and concerns, fostering effective communication.
• Coordinated with housekeeping to maintain room readiness and cleanliness standards daily.
• Processed payments accurately while adhering to hotel policies for financial transactions.
• Maintained organized front desk area, creating a welcoming atmosphere for arriving guests.
• Utilized hotel management software to keep accurate records of guest information and reservations.
• Developed strong relationships with frequent guests through personalized attention, enhancing loyalty.

• Managed daily operations, ensuring optimal inventory levels and product quality.
• Designed floral arrangements for various events, ensuring customer satisfaction and adherence to specifications.
• Provided exceptional customer service by guiding clients in selecting appropriate flowers for occasions.
• Collaborated with team members to execute large-scale floral installations for weddings and corporate events.
• Maintained cleanliness and organization of workspace, adhering to safety standards and best practices.
• Developed creative solutions for unique floral design requests, enhancing client experience and engagement.
• Trained new staff on flower care techniques and operational procedures, fostering a knowledgeable team environment.
• Implemented efficient workflow processes to streamline daily operations and improve service delivery times.