Enas Khrewish
Des Plaines
Summary
Dedicated Assistant Supervisor with a strong background in airport operations, ticketing, and customer service. Known for a proactive approach and the ability to thrive in high-pressure environments, delivering exceptional results through outstanding communication and team collaboration. Committed to ensuring documents are always thoroughly reviewed. Eager to advance operational excellence and customer satisfaction at a high level.
Overview
4
4
years of professional experience
Work History
Assistant Supervisor
Royal Jordanian
10.2021 - Current
- Communicated work procedures and company policies, addressing performance issues to enhance team efficiency.
- Resolved customer complaints and queries regarding service, billing, and policy adherence, ensuring customer satisfaction through actions like refunds, exchanges, or bill adjustments.
- Managed ticketing processes including ticket verification, sales, and rebooking for passengers affected by flight changes or cancellations.
- Ensured operational oversight across all areas, from security checks to baggage handling. Ran gate operations effectively, maintaining vigilance and responsiveness to enhance the flow and safety of airport activities.
Assistant Supervisor
Ita Airways
04.2024 - 10.2024
- Worked as a ticketing agent, assisting passengers with reservations, ticket purchases, and boarding procedures.
- Supervised check-in operations and ensured compliance with airline policies.
- Managed passenger complaints and provided timely resolutions.
Passenger Service Agent
Air India
04.2022 - 08.2022
- Assisted passengers during check-in, verifying documents, and issuing boarding passes.
- Provided leadership at the boarding gate, ensuring smooth and timely boarding processes.
- Coordinated with flight crew and ground staff to resolve last-minute issues and ensure on-time departures.
- Delivered high-quality customer service, addressing passenger inquiries and resolving complaints.
Sales Associate
Marshalls
08.2020 - 10.2021
- Resolve customer complaints regarding sales and service.
- Monitor customer preferences to determine focus of sales efforts.
- Organized and maintained merchandise displays and warehouse areas.
- Performed sales transactions and cashier duties.
Education
Associate of Arts -
Rasmussen University
05-2026
Skills
- Training and mentoring
- Issue resolution
- Employee performance management
- Task delegation
- Accustomed to working in high-pressure environment
- Gate operations
- Ticketing & Reservations
- Employee motivation and discipline
- Airport operations
Timeline
Assistant Supervisor
Ita Airways
04.2024 - 10.2024
Passenger Service Agent
Air India
04.2022 - 08.2022
Assistant Supervisor
Royal Jordanian
10.2021 - Current
Sales Associate
Marshalls
08.2020 - 10.2021
Associate of Arts -
Rasmussen University
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