EMMY LINKER
Grayslake
Summary
Customer-focused highly motivated individual seeking her next opportunity. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Singer/Songwriter/Perfomer/Show Coordinator
Self
10.2016 - Current
- Composed original songs reflecting personal experiences and emotions.
- Collaborated with musicians to create diverse musical arrangements.
- Performed live at various venues, engaging audiences through storytelling.
- Recorded and produced music tracks using digital audio workstations.
- Managed social media presence to promote upcoming performances and releases.
- Networked with industry professionals to explore collaboration opportunities.
- Conducted workshops to share songwriting techniques with aspiring artists.
- Developed brand identity through visual art and promotional materials.
- Organized promotional events to increase fan base and reach new audiences.
- Scheduled interviews with radio stations, newspapers, magazines, blogs.
- Provided feedback on peers' compositions during collaborative writing sessions.
- Managed the distribution of music through online platforms such as iTunes and Spotify.
- Attended industry networking events to build relationships with labels and publishers.
- Booked venues for performances, rehearsals, recordings, and other related tasks.
- Researched copyright laws regarding ownership of musical works and performed legal paperwork when necessary.
- Performed live shows to promote upcoming album releases.
- Conducted market research to identify target audiences for specific genres of music.
Assistant Manager
Central Cafe
Highland Park
03.2025 - 01.2026
- Coordinated daily operations to ensure smooth workflow and efficient service delivery.
- Assisted in training and mentoring new team members on company policies and procedures.
- Managed inventory levels to maintain adequate stock while minimizing excess supplies.
- Developed schedules for staff to optimize coverage during peak business hours.
- Implemented customer service initiatives to enhance guest experiences and satisfaction rates.
- Collaborated with management to identify process improvements within operational workflows.
- Oversaw compliance with health and safety regulations in all operational activities.
- Resolved customer inquiries and complaints to maintain a positive store environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Shift Trainer/ Team Lead
Starbucks
Gumee
11.2020 - 03.2025
- Provided training to new employees on proper procedures and safety regulations
- Assisted with onboarding of new hires, including providing orientation materials.
- Demonstrated correct use of equipment and machinery to trainees.
- Ensured compliance with safety regulations and procedures by monitoring the work of employees.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Server
Buddyz Pizzeria
McHenry
06.2022 - 06.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up.
Cashier
Jimanos Pizzeria
Mundelein
09.2018 - 06.2019
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Adhered to all applicable local laws pertaining to health codes related to food service operations.
- Analyzed food service menus for nutritional value and cost effectiveness.
Restaurant Hostess
Snuggerys
McHenry
10.2016 - 01.2017
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
Education
High School Diploma -
Warren Township High School
Gurnee, IL01.2018
Associate of Applied Science - Science of Business Administration
Colorado Technical University
Colorado Springs, COSkills
- Feedback Delivery
- Motivational Techniques
- Scheduling expertise
- Task Delegation
- Staff Development
- Performance Management
- Product Management
- Team Leadership
- Staff Training and Development
- Verbal and written communication
- Complex Problem-Solving
- Sales Techniques
- Budget Control
- Fiscal Management
- Customer Relationship Management
- Beverage preparation
- Customer service
- Cash handling
- Staff scheduling
- Inventory management
- Creative arts
- Edible artistry
- Highly motivated self-starter
- Digital art production
- Song composition
- Social media management
- Brand development
- Music production
- Event coordination
- Audience engagement
- Market research
- Guitar playing
- Social media promotion
Languages
English
Professional
Spanish
Limited
Timeline
Assistant Manager
Central Cafe
03.2025 - 01.2026
Server
Buddyz Pizzeria
06.2022 - 06.2023
Shift Trainer/ Team Lead
Starbucks
11.2020 - 03.2025
Cashier
Jimanos Pizzeria
09.2018 - 06.2019
Singer/Songwriter/Perfomer/Show Coordinator
Self
10.2016 - Current
Restaurant Hostess
Snuggerys
10.2016 - 01.2017
High School Diploma -
Warren Township High School
Associate of Applied Science - Science of Business Administration
Colorado Technical University