Summary
Overview
Work History
Education
Skills
Timeline
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EMMETT CRAIGMILES

MASON CITY

Summary

Dynamic customer service professional with a proven track record at Walmart, enhancing guest satisfaction through assertive communication and teamwork. Recognized for reducing theft rates and exceeding expectations in service evaluations. Skilled in multitasking and maintaining a clean environment, ensuring a welcoming atmosphere for all patrons.

Overview

4
4
years of professional experience

Work History

Door Greeter

Walmart
09.2024 - Current
  • Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
  • Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
  • Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
  • Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
  • Enhanced customer satisfaction by greeting guests warmly and directing them to the appropriate department.
  • Collaborated with security teams to report suspicious behavior, promoting a safe shopping environment for all patrons.
  • Upheld company standards for cleanliness and appearance near entrance areas, creating an inviting environment for potential shoppers.
  • Facilitated quick resolution of customer issues by connecting them with knowledgeable staff members or managers as necessary.
  • Played a key role in maintaining high levels of guest satisfaction during holiday seasons or other busy times throughout the year.
  • Streamlined communication between departments by promptly relaying important information or updates from store management.
  • Provided exceptional service to customers with special needs, offering assistance or locating store personnel when needed.
  • Exceeded expectations on mystery shopper evaluations, showcasing strong commitment to delivering outstanding customer service.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Participated in ongoing training sessions to remain current on best practices in greeting techniques and safety protocols.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.

Sandwich Artist

SUBWAY®Restaurants
06.2021 - 05.2023
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Operated manual and electric appliances to peel, slice, and trim food.

Education

High School Diploma -

Illini Central
Mason City, IL
02.2022

Skills

  • Assertiveness
  • Body language
  • Salesmanship
  • Cross-cultural sensitivity
  • Package handling
  • Security awareness
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Listening skills
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Reliability
  • Clear communication
  • Team collaboration

Timeline

Door Greeter

Walmart
09.2024 - Current

Sandwich Artist

SUBWAY®Restaurants
06.2021 - 05.2023

High School Diploma -

Illini Central

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EMMETT CRAIGMILES