Emmanuel Orozco
Professional
Chicago
Summary
Signal support professional with solid track record in maintaining and troubleshooting communication systems. Proven ability to enhance operational efficiency and reliability through technical proficiency and innovative problem-solving. Strong commitment to teamwork and adaptability, ensuring seamless support in dynamic environments while demonstrating critical thinking and effective communication skills.
Overview
13
13
years of professional experience
1
1
Language
Work History
Signal Support Systems Specialist
Department of the Army
04.2024 - Current
- Signal Support Systems Specialists are primarily responsible for working with battlefield Signal support systems and terminal devices
- Installs, maintains, and troubleshoots Signal support equipment and terminal devices
- Installs, operates, and maintains designated radio and data distribution systems
- Maintains selected electronic devices
- Performs Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment
- Supervises, installs, maintains and troubleshoots Signal support systems and terminal devices, to include radio, wire, and battlefield automated systems
- Provides technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment
- Disseminates information services policy
- Prepares maintenance and supply requests for unit level Signal support
- Operates and performs preventive maintenance checks and services on assigned vehicles and assigned power generators
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
Online Digital Support
JPMorgan Private Bank
08.2021 - 01.2024
- Provided online tech support for JPMorgan Online, resolving log-on issues, password resets, and escalating complex issues for rapid resolution
- Collaborated with team members and departments to enhance the client experience
- Supervised and trained team members to meet daily expectations
- Provided comprehensive training to team members on various tools and technologies, enhancing their problem-solving capabilities.
- Implemented proactive monitoring measures to identify potential technical issues before they escalated into major problems, ensuring smooth service delivery.
Small Business Specialist
JPMorgan Chase Bank
07.2017 - 08.2021
- Conducted site visits with business customers to deepen relationships and identify opportunities
- Assisted businesses in developing credit history and improving cash flow with lines of credit
- Met sales and service needs of small business customers, assessing financial needs and providing tools for goal attainment
- Increased client satisfaction by providing personalized small business solutions and support.
Assistant Manager
Joe’s Heating and Air Conditioning
07.2015 - 07.2017
- Managed day-to-day operations, including installing heating and cooling systems
- Negotiated with clients, handled invoices, and managed contracts
- Administered payroll and ensured timely payment of employees
Front Desk Supervisor
Red Roof Inn
01.2012 - 02.2013
- Registered and processed guests and assigned rooms
- Accommodated guest requests, upsold guest rooms, and promoted hotel services
- Handled cash payments
Education
High School Diploma -
St. Laurence High School
Burbank, IL 05.2001 -
Skills
Office Administrative Work
Proficient with Microsoft Office
Troubleshooting and Technical Skills
Data Entry and Management
Communication Skills
Bilingual English & Spanish
Excellent Communicator
Customer Service Skills
Customer Service and Relations
Goal-Oriented
Management Skills
Staff Training and Development
Team Supervision and Leadership
Operational Management
Sales and Service Excellence
Cash Handling
Timeline
Signal Support Systems Specialist
Department of the Army
04.2024 - Current
Online Digital Support
JPMorgan Private Bank
08.2021 - 01.2024
Small Business Specialist
JPMorgan Chase Bank
07.2017 - 08.2021
Assistant Manager
Joe’s Heating and Air Conditioning
07.2015 - 07.2017
Front Desk Supervisor
Red Roof Inn
01.2012 - 02.2013
High School Diploma -
St. Laurence High School
05.2001 -
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