Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emmanuel Cervantes

Des Plaines

Summary

I’m a motivated and focused with hands-on experience in sales at both Sam’s Club and Champs/Foot locker. Where I built strong communication skills and effective sales techniques. I’ve been recognized for making customers satisfied with their purchases and encouraging repeat business through genuine connection making and smart upselling tactics which helped boost sales. I’m passionate about being able to sell. That being a product or a service I just enjoy selling. Im more than capable of providing great service and staying calm and professional, even when things get busy or out of hand.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Cashier

Sam's Club
01.2025 - Current


  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.

Sales Associate

Champs Sports
04.2024 - 01.2025
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns, and providing a welcoming store environment.
  • Increased sales revenue by building a strong and trustworthy bond with customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Elk Grove High School
Elk Grove Village, IL

Skills

  • Customer communication
  • Goals and performance
  • Strong enthusiasm
  • Goal-oriented mindset
  • Effective negotiation
  • Coaching skills
  • Sales strategies
  • Upselling strategies
  • Team collaboration
  • Customer engagement and support

Certification

Seal of Biliteracy Holder

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Sam's Club
01.2025 - Current

Sales Associate

Champs Sports
04.2024 - 01.2025

Elk Grove High School

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Emmanuel Cervantes