Summary
Overview
Work History
Education
Skills
Timeline
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Emma Zurlo

Naperville

Summary

Hardworking and reliable employee with extensive background operating cash registers, providing excellent customer service, and leadership roles. Highly organized, proactive, and punctual. Works well within team settings.

Overview

3
3
years of professional experience

Work History

In-Home Nanny

Lauren Welter
01.2024 - 05.2025
  • Attentively watched children.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.
  • Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.

Wedding Event Assistant

Bolingbrook Golf Course
05.2023 - 08.2023
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Cashier

McAlister’s
01.2022 - 05.2022
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers through use of effective people skills.

Education

High School Diploma -

Neuqua Valley High School
05.2022

Some College (No Degree) - undefined

University of Iowa
Iowa City, IA

Skills

  • Customer Service Excellence
  • Time Management Skills
  • Customer Assistance
  • Strong work ethic
  • Reliability and punctuality
  • Professionalism and discretion
  • Effective communication techniques
  • Early childhood education

Timeline

In-Home Nanny

Lauren Welter
01.2024 - 05.2025

Wedding Event Assistant

Bolingbrook Golf Course
05.2023 - 08.2023

Cashier

McAlister’s
01.2022 - 05.2022

Some College (No Degree) - undefined

University of Iowa

High School Diploma -

Neuqua Valley High School

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Emma Zurlo