Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma White

Elgin

Summary

Proven professional, adept in Microsoft Suite and team leadership, I've propelled project and client success through effective client communication and problem-solving. Elevated customer management by integrating critical thinking with resource coordination, enhancing project delivery and client satisfaction. Focused professional with experience leading projects, managing teams, and delivering successful in program planning, risk management, and closeout. Adept at developing relationships with cross-functional teams, vendors, and clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Account Representative

Rellaire Smart Home Systems
06.2024 - Current
  • Increased client retention, consistently maintaining strong relationships with key accounts.
  • Devised tactics to grow customer base and boost sales.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Conducted regular account reviews to identify opportunities for growth or improvements in service delivery.
  • Improved response times, efficiently managing high-volume inquiries and requests.
  • Streamlined account management processes for improved operational efficiency.
  • Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
  • Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
  • Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
  • Supported customer satisfaction through regular follow-up and communication.

Project Coordinator/Lead

SmartSource Technical Solutions
04.2021 - 06.2024
  • Handles billing/payroll for major clients and accounts/projects, tracks progress of each account, manages client communication and escalations, leads internal and client-related calls, collects necessary paperwork, maintains and updates multiple systems with schedule changes, shares project status updates, and anticipates project obstacles.

Sales Manager

American Eagle Outfitters
08.2020 - 04.2021
  • Communicated expectations to store associates, created a selling culture, ran store reports, performed Manager on Duty responsibilities, partnered with Store Management, established individual goals for associates, drove brand loyalty, and managed store opening/closing.

Assistant Manager/Key Holder/Associate

Justice Clothing Store
01.2018 - 05.2020
  • Responsible for store opening/closing, onboarding and hiring employees, running the store, generating reports, promoting sales, and cashing out customers.

Education

Completed Coursework Towards High School Diploma -

Avondale High School
Auburn Hills, MI

Skills

  • Microsoft Suite
  • Teams
  • Excel
  • Flexible and Adaptable
  • Critical Thinking
  • Customer Management
  • Problem-Solving
  • Project Coordination
  • Customer Service
  • Deadline Adherence
  • Attention to Detail
  • Billing
  • Payroll
  • Strategic Planning

Data entry proficiency

Certification

Working on obtaining CAPM and PMP Certifications to further knowledge.

Timeline

Customer Account Representative

Rellaire Smart Home Systems
06.2024 - Current

Project Coordinator/Lead

SmartSource Technical Solutions
04.2021 - 06.2024

Sales Manager

American Eagle Outfitters
08.2020 - 04.2021

Assistant Manager/Key Holder/Associate

Justice Clothing Store
01.2018 - 05.2020

Completed Coursework Towards High School Diploma -

Avondale High School

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Emma White