Emma Viellieu
Chicago
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Sr. Regional Manager
DC Field Solutions
05.2022 - Current
- Oversaw the companies training program while participating in onboarding new agents
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success
- Trained several hundred field agents between October 2022 and January 2025 on SCRA,FDCPA, and UDAAP policies
- Managed 6/38 states including the companies largest territory (Texas)`
- Cultivated culture of open communication, collaboration and shared accountability for business success
- Assigned tasks to contractors to complete within designated time frames.
Administrator
Chapman Consulting Group
08.2021 - 05.2022
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Computerized office activities, maintained customer communications and tracked records through delivery
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
- Oversaw successful planning and execution of staff meetings, parties and events including a commercial video shoot and partner attended hockey game at Little Caesar's Arena
- Created and set up all Google Ad, Google analytics, and social media accounts
- Created content pages on various healthcare compliance topics that are featured on the company website.
Assistant Manager
Starbucks
01.2021 - 08.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Aided in planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Attended University of Wyoming
05.2019
Skills
- Documentation and reporting
- Default Management
- Expense reporting
- Project Management
- Strategic planning
- Loss Mitigation
- New hire on-boarding
- Negotiation expertise
Affiliations
- Society of Human Resource Management/SHRM - Member
Timeline
Sr. Regional Manager
DC Field Solutions
05.2022 - Current
Administrator
Chapman Consulting Group
08.2021 - 05.2022
Assistant Manager
Starbucks
01.2021 - 08.2021
Attended University of Wyoming
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