Emma Smith
Chicago
Summary
Proven customer service expert with a track record of enhancing guest relations at Planet Fitness. Excelled in a fast-paced environment, demonstrating exceptional problem-solving skills and attention to detail. Achieved a significant improvement in front desk efficiency and customer satisfaction. Skilled in team collaboration and effective communication, ensuring smooth operational flow.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintain gym cleanliness.
- Assisted in membership sign-ups, cancellations, freezes, etc.
- Assisted in completing transactions of drinks and merchandise.
Front Desk Receptionist
Planet Fitness
05.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintain gym cleanliness.
- Assisted in membership sign-ups, cancellations, freezes, etc.
- Assisted in completing transactions of drinks and merchandise.
Dishwasher
Genisio's
08.2022 - 04.2024
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Dishwasher
New Windsor Depot
06.2021 - 12.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
Bachelor of Arts - Marketing
Illinois State University
Normal, IL05-2027
Bachelor of Arts - Marketing
Southern Illinois University, Edwardsville
Edwardsville, IL05-2027
High School Diploma -
Sherrard High School
Sherrard, IL05-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Guest relations
- Task delegation
- Phone etiquette
- Customer complaint resolution
Timeline
Front Desk Receptionist
Planet Fitness
09.2024 - Current
Front Desk Receptionist
Planet Fitness
05.2024 - 08.2024
Dishwasher
Genisio's
08.2022 - 04.2024
Dishwasher
New Windsor Depot
06.2021 - 12.2022
Bachelor of Arts - Marketing
Illinois State University
Bachelor of Arts - Marketing
Southern Illinois University, Edwardsville
High School Diploma -
Sherrard High School
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