Emma Ross
Casey
Summary
Dynamic team lead with expertise in task coordination, staff supervision, and compliance monitoring. Proven ability to train new employees and resolve conflicts, fostering a collaborative work environment.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Team Lead
HSHS St. Anthony's Memorial Hospital
Effingham
01.2026 - Current
- Coordinated task assignments based on team strengths and skills.
- Trained new team members on operational procedures and best practices.
- Facilitated communication between team members and other departments.
- Resolved conflicts within the team to maintain a positive work environment.
- Documented processes and created training materials for future reference.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
RN Supervisor
HSHS St. Anthony's Memorial Hospital
Effingham
04.2024 - 12.2025
- Supervised nursing staff to ensure high-quality patient care and safety standards.
- Coordinated shift schedules to maintain adequate nursing coverage in all units.
- Monitored compliance with hospital policies and regulatory requirements for patient care.
- Resolved conflicts among staff members to promote a positive work environment and collaboration.
- Provided clinical leadership and direction for nursing staff, ensuring that all tasks were completed in accordance with accepted standards of care.
- Coordinated staffing schedules to meet patient needs while adhering to budgetary constraints.
- Actively listened to concerns from both patients and staff members regarding issues related to patient care.
- Participated in continuing education courses related to advances in nursing practice.
- Investigated incidents involving patients or staff members, documenting findings as necessary.
- Communicated with patients with compassion while keeping medical information private.
RN Staff Nurse
HSHS St. Anthony's Memorial Hospital
Effingham
09.2021 - 04.2024
- Administered medications and treatments as prescribed by physicians.
- Monitored patient vital signs and reported changes to healthcare team.
- Collaborated with multidisciplinary teams to develop patient care plans.
- Educated patients and families on health management and discharge instructions.
- Assisted in wound care, dressing changes, and other therapeutic procedures.
- Documented patient information accurately in electronic health records systems.
- Provided emotional support and comfort to patients during their recovery process.
- Assessed, monitored and documented patient vital signs, medical history and physical condition.
- Supervised licensed practical nurses, certified nurse assistants and other staff members.
- Instructed new nurses on proper techniques for providing patient care.
- Administered intravenous fluids and medications as prescribed by physicians.
- Monitored patient vitals post-surgery, managed medical equipment, and administered medications and IVs.
Education
Bachelor of Science - Nursing
Southern Illinois University, Edwardsville
Edwardsville, IL06-2022
Associate of Science - Nursing
Lake Land College
Mattoon, IL05-2021
Skills
- Task coordination
- Team training
- Conflict resolution
- Compliance monitoring
- Staff supervision
- Critical thinking
- Time management
- Employee training
- Complaint resolution
- IV insertion
- PICC and Port maintenance
- Wound Care, including wound vacs
- Catheter Care
- PO and IV medication administration
Certification
RN License in State of Illinois
Timeline
Team Lead
HSHS St. Anthony's Memorial Hospital
01.2026 - Current
RN Supervisor
HSHS St. Anthony's Memorial Hospital
04.2024 - 12.2025
RN Staff Nurse
HSHS St. Anthony's Memorial Hospital
09.2021 - 04.2024
Bachelor of Science - Nursing
Southern Illinois University, Edwardsville
Associate of Science - Nursing
Lake Land College