Summary
Overview
Work History
Education
Skills
Timeline
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Emma Rokosik

Orland Park

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Aquatics Supervisor

Lifetime Fitness Center
08.2021 - Current
  • Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
  • Enhanced swimmer safety by implementing comprehensive training programs for lifeguards and aquatic staff.
  • Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
  • Contributed to overall facility cleanliness by implementing efficient pool deck maintenance routines during both open swim periods and scheduled downtime between sessions.
  • Collaborated with other department supervisors to create cohesive programming across multiple recreation facilities.
  • Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
  • Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
  • Conducted performance evaluations for team members, providing constructive feedback to facilitate growth and professional development.
  • Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.

Maid

MaidPro
05.2024 - 08.2024
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
  • Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
  • Arranged for extra bedding, linens, towels, and furniture to satisfy guests.

Scooper

Oberweis Ice Cream and Dairy Store
07.2021 - 10.2021
  • Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
  • Promoted a positive atmosphere by engaging with customers and providing cheerful service.
  • Assisted in training new scoopers, offering guidance on techniques and company policies.
  • Demonstrated attention to detail when preparing orders, ensuring accuracy and consistency in presentation.

Sales Associate

Kohl's
10.2020 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Volunteer

Orland Township Food Pantry
05.2020 - 06.2020
  • Prepared and packaged boxes with food
  • Maintained cleanliness of the pantry by organizing, sorting stock items, and cleaning facility
  • Prepared nutritious snacks and meals for program participants
  • Loaded and unloaded distribution carts for the people who need them
  • Complied with strict safety and organizational regulations, policies and procedures
  • Served as positive role model, promoting healthy interpersonal behaviors
  • Reported behavior issues or accidents to parents, minimizing future problems

Parkview Daycare Volunteer

Parkview
01.2019 - 05.2019
  • Set up playroom and childcare areas for safety and cleanliness
  • Teaching
  • Food Preparation
  • Teamwork
  • Cleaning
  • Client Relations Strength
  • Problem resolution
  • Team management
  • Safety awareness

Special Olympics Volunteer

Carl Sandburg High School
09.2018 - 12.2018
  • Helped them find what sport they were good at
  • Spoke and connected with the participants to try and decide where they're knowledge would be best in
  • Tested their strengths and helped them with teamwork

Education

No Degree -

Carl Sandburg High School
Orland Park, IL
05-2022

Skills

  • Cleanliness and organization
  • Problem-solving skills
  • Organized and efficient
  • Professional appearance
  • Multi-tasking strength
  • Leadership qualities
  • Social skills development
  • Reliability and punctuality
  • Excellent people skills
  • Child safety awareness
  • First aid proficiency
  • Motivation and initiative

Timeline

Maid

MaidPro
05.2024 - 08.2024

Aquatics Supervisor

Lifetime Fitness Center
08.2021 - Current

Scooper

Oberweis Ice Cream and Dairy Store
07.2021 - 10.2021

Sales Associate

Kohl's
10.2020 - 01.2021

Volunteer

Orland Township Food Pantry
05.2020 - 06.2020

Parkview Daycare Volunteer

Parkview
01.2019 - 05.2019

Special Olympics Volunteer

Carl Sandburg High School
09.2018 - 12.2018

No Degree -

Carl Sandburg High School

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Emma Rokosik