Emma Reilly
Alsip
Summary
Compassionate and dedicated Pet Hotel Associate at PetSmart, with a proven ability to elevate customer satisfaction and promote animal well-being. Skilled in managing pet accommodations, ensuring a clean and safe environment, and delivering exceptional care. Strong communicator with a deep understanding of animal behavior and welfare, ensuring a comfortable and stress-free stay for all pets. Passionate about providing top-tier service and maintaining positive relationships with both customers and team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pet Hotel Associate
PetSmart
06.2023 - Current
- Enhanced customer satisfaction by providing exceptional care and attention to pets during their stay at the hotel.
- Supported fellow team members in managing workload during peak seasons, fostering a collaborative and cooperative work environment.
- Improved efficiency of daily tasks by maintaining up-to-date records on each pet''s status throughout their stay at the hotel.
- Provided specialized care for pets with specific dietary or medical needs, ensuring adherence to owner-provided instructions.
- Maintained a clean, safe, and organized environment for pets by performing routine cleaning tasks and addressing any issues promptly.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
RecSports Associate
Carroll University
09.2022 - Current
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Increased member retention by creating a welcoming and supportive environment for all gym visitors.
- Created a safe workout environment by diligently monitoring gym activities and promptly addressing any safety hazards or concerns as needed.
- Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.
Education
Bachelor of Science - Animal Behavior/Pre-Veterinary
Carroll University
Waukesha, WI05-2026
Skills
- Cleaning and sanitizing
- Decision-making
- Patience and tolerance
- Creativity and innovation
- Pet handling techniques
- Teamwork and collaboration
- Honest and dependable
- Animal care
- Animal training
- Animal behavior education
Certification
San Diego Zoo Wildlife Alliance Academy, Professional Certificate, Completion of Fundamentals-Animal Care Classes, May, 2024
Timeline
Pet Hotel Associate
PetSmart
06.2023 - Current
RecSports Associate
Carroll University
09.2022 - Current
Bachelor of Science - Animal Behavior/Pre-Veterinary
Carroll University
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