Emma Rainey
Chicago
Summary
Driven marketing student who demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Experienced in customer service within fast-paced environments, developing strong communication, problem-solving, and relationship-building skills. Adept at interpreting consumer insights, optimizing engagement strategies, and applying analytical skills to drive business success. Eager to contribute to team success and further develop professional skills.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Heidi Woodman Interiors
12.2022 - 05.2023
- Provide exceptional customer service, offering expert advice on inquiries and product inventory.
- Create a funnel for customers to become long-term clients of the brand.
- Maintain store standards such as setting up displays, accepting and organizing new product shipments, and cleaning the storefront.
Host
Convivio
Zionsville, Indiana
06.2021 - 05.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Server
Old Crow Smokehouse, Wrigleyville
04.2024 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Successfully managed 8-15 table sections with sales from $5,000 to $10,000+ per day.
Hostess
LUXBAR, Gibsons Restaurant Group
09.2023 - 06.2024
- Optimized seating potential and provided accurate waitlist times to accommodate walk-ins.
- Network with regulars and VIP customers to provide attentive service that meets high set standards.
- Assist in floor management during peak hours to ensure high company standards are upheld.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
Education
Bachelor of Science - Organizational Management And Global Marketing
Purdue Global University
06-2027
Skills
- Teamwork
- Problem-solving
- Data analysis
- Social media management
- Content curation
- Critical thinking
- Self-Directed
- Conflict resolution
- Multitasking Abilities
Timeline
Server
Old Crow Smokehouse, Wrigleyville
04.2024 - Current
Hostess
LUXBAR, Gibsons Restaurant Group
09.2023 - 06.2024
Retail Sales Associate
Heidi Woodman Interiors
12.2022 - 05.2023
Host
Convivio
06.2021 - 05.2023
Bachelor of Science - Organizational Management And Global Marketing
Purdue Global University
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