Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Oldham

Charleston

Summary

Dedicated and hardworking professional with experience in fast-paced customer service environments. Strong communication, teamwork, and problem solving skills, with a passion for leaning and applying transferable skills to succeed in a business career.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress

The Railyard
Dieterich, IL
10.2024 - Current
  • Facilitate efficient service for multiple tables during high-demand periods, prioritizing customer satisfaction and individualized attention.
  • Maintain hygienic standards in work areas to enhance customer dining experience and operational efficiency.
  • Contribute to team efforts aimed at delivering exceptional dining experiences for guests by managing table setups, replenishing beverages, clearing dishes, and resetting tables.

Waitress

Buffalo Wild Wings
Edwardsville, IL
11.2025 - 05.2026
  • Trained new team members on menu offerings, service standards, and operational procedures.
  • Implemented upselling techniques, contributing to increased revenue per table served.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Provided exceptional customer service, ensuring satisfaction and repeat business.

Mixologist|Shift Leader

Ginger Ale’s
Effingham, IL
11.2022 - 10.2024
  • Trained new staff on mixology techniques and bar operations, improving team efficiency and service quality.
  • Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
  • Maintained inventory management systems to ensure adequate stock levels and reduce waste.

Education

Bachelor of Science - Project Management

Eastern Illinois University
Charleston
12-2027

Bachelor of Science - Project Management

Southern Illinois University-Edwardsville
Edwardsville, IL
05-2026

Associate of Arts -

Lakeland Community College
Mattoon, IL
05-2025

Skills

  • Customer service
  • Strong multitasking
  • Experienced with Microsoft Word
  • Excel spreadsheet management
  • Team collaboration
  • Active listening
  • Time management
  • Upselling techniques
  • Conflict resolution

Certification

  • Certified Dental Assistant March 2025 to March 2028
  • Food Handler Certification April 2025 to April 2027
  • ServSafe
  • ServSafe Food Handler Certification
  • CPR Certification

Timeline

Waitress

Buffalo Wild Wings
11.2025 - 05.2026

Waitress

The Railyard
10.2024 - Current

Mixologist|Shift Leader

Ginger Ale’s
11.2022 - 10.2024

Bachelor of Science - Project Management

Eastern Illinois University

Bachelor of Science - Project Management

Southern Illinois University-Edwardsville

Associate of Arts -

Lakeland Community College
Emma Oldham