Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Emma Monroe

Antioch

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Barsema Alumni and Visitors Center
DeKalb
08.2025 - Current
  • Greeted visitors and clients warmly upon arrival at the reception area.
  • Handled guest inquiries and provided information about services offered at the facility.
  • Set up and tore down venues for tens to hundreds of guests at a time.

Call Center Representative

Lovin Oven Cakery
Antioch
05.2024 - 08.2025
  • Managed customer inquiries through phone, email, and chat channels.
  • Resolved product issues and provided detailed information to customers.
  • Handled payment processing and addressed billing inquiries efficiently.
  • Processed orders, forms, applications, and requests accurately and efficiently.

Assistant Manager

Lovin Oven Cakery
Antioch
06.2022 - 05.2024
  • Assisted in managing daily operations and staff scheduling at the bakery.
  • Provided training and support to new team members on bakery procedures.
  • Engaged with customers to address inquiries and resolve issues efficiently.
  • Maintained up-to-date knowledge of company products and services.

Education

High School Diploma -

Antioch Community High School
Antioch, IL
05-2024

MBA -

Northern Illinois University
Dekalb, IL

Skills

  • Customer service
  • Team collaboration
  • Project management
  • Time management
  • Effective communication
  • Event coordination
  • Problem-solving skills
  • Training experience
  • Complaint resolution
  • Conflict resolution
  • Staff supervision
  • Task delegation
  • Employee supervision
  • Money handling
  • Employee scheduling
  • Retail operations

Affiliations

  • VP of Panhellenic, Delta Gamma

Timeline

Front Desk Receptionist

Barsema Alumni and Visitors Center
08.2025 - Current

Call Center Representative

Lovin Oven Cakery
05.2024 - 08.2025

Assistant Manager

Lovin Oven Cakery
06.2022 - 05.2024

High School Diploma -

Antioch Community High School

MBA -

Northern Illinois University

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Emma Monroe