Emma Monroe
Antioch
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Barsema Alumni and Visitors Center
DeKalb
08.2025 - Current
- Greeted visitors and clients warmly upon arrival at the reception area.
- Handled guest inquiries and provided information about services offered at the facility.
- Set up and tore down venues for tens to hundreds of guests at a time.
Call Center Representative
Lovin Oven Cakery
Antioch
05.2024 - 08.2025
- Managed customer inquiries through phone, email, and chat channels.
- Resolved product issues and provided detailed information to customers.
- Handled payment processing and addressed billing inquiries efficiently.
- Processed orders, forms, applications, and requests accurately and efficiently.
Assistant Manager
Lovin Oven Cakery
Antioch
06.2022 - 05.2024
- Assisted in managing daily operations and staff scheduling at the bakery.
- Provided training and support to new team members on bakery procedures.
- Engaged with customers to address inquiries and resolve issues efficiently.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
Antioch Community High School
Antioch, IL05-2024
MBA -
Northern Illinois University
Dekalb, ILSkills
- Customer service
- Team collaboration
- Project management
- Time management
- Effective communication
- Event coordination
- Problem-solving skills
- Training experience
- Complaint resolution
- Conflict resolution
- Staff supervision
- Task delegation
- Employee supervision
- Money handling
- Employee scheduling
- Retail operations
Affiliations
- VP of Panhellenic, Delta Gamma
Timeline
Front Desk Receptionist
Barsema Alumni and Visitors Center
08.2025 - Current
Call Center Representative
Lovin Oven Cakery
05.2024 - 08.2025
Assistant Manager
Lovin Oven Cakery
06.2022 - 05.2024
High School Diploma -
Antioch Community High School
MBA -
Northern Illinois University