Emma Doyle
Freeport
Summary
Dynamic leader with experience in customer care and healthcare. Skilled in team leadership and efficient training, fostering a culture of accountability and excellence. Committed to improving customer experiences and mentoring staff for optimal performance.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Care
Blain's Farm & Fleet
Freeport, IL
10.2024 - Current
- Established clear goals for the customer care team, driving increased productivity and accountability among staff members.
- Established a reputation for excellent customer care by swiftly resolving problems with products or services.
- Assisted in the development of training materials for new Customer Care Analysts, improving onboarding efficiency and effectiveness.
- Mentored new employees, sharing best practices for efficient task completion and excellent customer care.
CNA
FHN Memorial Hospital
Freeport IL
05.2023 - 08.2023
- Engaged residents in recreational activities to enhance physical and emotional well-being.
- Supported nursing staff during procedures by preparing equipment and assisting as needed.
- Educated patients on health practices to encourage independence in daily routines.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
CNA
Medina Nursing Home
Durand, IL
09.2020 - 07.2021
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization in patient rooms to promote hygiene standards.
- Collaborated with healthcare team to provide compassionate care and support for residents.
- Documented patient progress and care activities accurately in medical records system.
Dietary Aide
Parkview Nursing Home
Freeport, IL
2019 - 2020
- Assisted in meal preparation and service for residents, ensuring dietary needs were met.
- Maintained cleanliness of kitchen and dining areas, adhering to health and safety standards.
- Supported dietary staff in inventory management and restocking of supplies as needed.
- Collaborated with nursing staff to communicate residents' dietary preferences and restrictions.
Education
Associate of Science - Nursing
Highland Community College
Freeport05-2027
High School Diploma -
Dakota High School
Dakota, IL05-2021
Skills
- Customer care
- Customer care experience
- Customer care standards
- Customer service expert
Certification
- Certified Nursing Assistant
- CPR Certified
Timeline
Customer Care
Blain's Farm & Fleet
10.2024 - Current
CNA
FHN Memorial Hospital
05.2023 - 08.2023
CNA
Medina Nursing Home
09.2020 - 07.2021
Dietary Aide
Parkview Nursing Home
2019 - 2020
Associate of Science - Nursing
Highland Community College
High School Diploma -
Dakota High School