Calm and professional Customer Service Representative with a proven track record in customer relationship management and transaction processing. Skilled in addressing inquiries and resolving issues, ensuring customer satisfaction and engagement.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Citizens State Bank
Lena
08.2022 - Current
Processed transactions accurately and efficiently at the teller window.
Assisted customers with inquiries regarding accounts and services.
Educated clients on bank products and services to enhance their banking experience.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Member Care Representative
JCE Co-Op
Elizabeth
09.2024 - 03.2026
Handled billing inquiries, ensuring timely responses to member concerns.
Assisted members with inquiries and resolved account issues efficiently.
Provided support for member services, ensuring satisfaction and engagement.
Processed payments from members for products or services rendered.
Maintained accurate records of all interactions with members in accordance with company policy.
Teacher's Assistant
Little Learners Academy CTE
Elizabeth
05.2022 - 06.2023
Assisted lead teacher in developing engaging lesson plans and classroom activities.
Managed classroom materials, ensuring organization and accessibility for all students.
Collaborated with teachers to assess student progress and adapt instructional methods.
Implemented behavior management strategies to foster a positive learning environment.