Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Boop

Elizabeth

Summary

Calm and professional Customer Service Representative with a proven track record in customer relationship management and transaction processing. Skilled in addressing inquiries and resolving issues, ensuring customer satisfaction and engagement.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Citizens State Bank
Lena
08.2022 - Current
  • Processed transactions accurately and efficiently at the teller window.
  • Assisted customers with inquiries regarding accounts and services.
  • Educated clients on bank products and services to enhance their banking experience.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Member Care Representative

JCE Co-Op
Elizabeth
09.2024 - 03.2026
  • Handled billing inquiries, ensuring timely responses to member concerns.
  • Assisted members with inquiries and resolved account issues efficiently.
  • Provided support for member services, ensuring satisfaction and engagement.
  • Processed payments from members for products or services rendered.
  • Maintained accurate records of all interactions with members in accordance with company policy.

Teacher's Assistant

Little Learners Academy CTE
Elizabeth
05.2022 - 06.2023
  • Assisted lead teacher in developing engaging lesson plans and classroom activities.
  • Managed classroom materials, ensuring organization and accessibility for all students.
  • Collaborated with teachers to assess student progress and adapt instructional methods.
  • Implemented behavior management strategies to foster a positive learning environment.

Education

High School Diploma -

River Ridge High School
Hanover, IL
05-2022

Skills

  • Customer relationship management
  • Transaction processing
  • Billing inquiry resolution
  • Account management
  • Product education
  • Customer retention strategies
  • Call center procedures
  • Problem solving
  • Computer proficiency
  • Calm demeanor

Timeline

Member Care Representative

JCE Co-Op
09.2024 - 03.2026

Customer Service Representative

Citizens State Bank
08.2022 - Current

Teacher's Assistant

Little Learners Academy CTE
05.2022 - 06.2023

High School Diploma -

River Ridge High School
Emma Boop