Emma Ashurst

Chicago

Summary

Enthusiastic restaurant server with several years of experience working in the downtown Chicagoland area. Friendly and upbeat with strong organization, teamwork, and interpersonal skills. Reliable and accommodating professional with multitasking capabilities. Promotes customer satisfaction and enhanced experiences by answering questions and responding to customer concerns.

Overview

years of professional experience

Certification

Work History

Restaurant Server

The Pony Inn

08.2018 - 08.2024

Delivered exceptional customer service in fast-paced dining environment.
Managed multiple tables efficiently while maintaining attention to detail.
Greeted new customers, discussed specials, menu items, and took drink/food orders.
Collaborated with bartenders and kitchen staff to ensure timely drink/meal service and accuracy.
Trained new servers on menu offerings and service protocols effectively.
Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Upsold food and beverage items, contributing to increased average check totals.
Maintained cleanliness and organization of dining area throughout shifts.
Established rapport with regular customers, fostering loyalty through exceptional service.

Server

Hubbard Inn

08.2023 - 01.2024

Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
Increased overall sales by upselling premium bottles and mixers, contributing to overall revenue growth for the establishment.
Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
Collaborated with bartenders and managers to ensure timely delivery of orders.
Maintained a clean and organized table area for optimal customer satisfaction.

Education

Bachelor's Degree - Digital Communications And Multimedia

Saint Mary's College

South Bend, IN

05-2017

Skills

Customer Service
Food Safety
Time Management
POS Systems

Team Collaboration
Upselling Techniques
Event Coordination
Multi-Tasking