CORI BRYANT
Washington DC
Summary
I bring a diverse skill set that is well-suited to support the NCI's mission. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
THE TRYST TRADING, FAIRVIEW
06.2006 - 03.2016
- 40 hours per week, $34,000 per year, Heather Hughes, (202) 642-7330, Contact: Yes
- Managed payroll and scheduling for a workforce of over 100 employees, ensuring accurate and timely compensation for staff members.
- Additionally, I have taken charge of operations, leading a cross-functional management team that oversees various areas including purchasing and sales.
- Through effective coordination and strategic decision-making, I have contributed to streamlining operations, optimizing purchasing processes, and driving sales growth.
- I successfully managed customer service, invoicing, and accounting functions. I ensured excellent customer service by addressing inquiries, resolving issues, and maintaining positive relationships with clients.
- Meticulously handled invoicing processes, ensuring accurate and timely billing to clients. I also managed scheduling, and coordinating logistics for the company.
- In addition, I proficiently managed accounting tasks, including bookkeeping, financial record-keeping, and reconciling accounts. My attention to detail and strong organizational skills contributed to the smooth operations of these critical business functions.
Design Strategist
AARP
07.2022 - Current
- Cezara Windrem, 79,000 per year, Contact: No
- With a background in digital product optimization through data analytics and qualitative research, I have honed my skills in understanding user needs and improving their experiences
- I have successfully facilitated workshops to cultivate UX/CX discovery Foundation-wide, fostering a culture of user-centric design, providing administrative support, scheduling users, and synthesizing feedback
- I created a survey that ported data to Smartsheets, which was instrumental in viewing participants in the program
- Throughout the Innovation Pipeline, I have designed prototypes and minimum viable products (MVPs), leveraging my expertise to iterate and enhance digital offerings
- Additionally, my experience in conducting VOC (Voice of the Consumer) consumer research and sentiment analysis has provided valuable insights for driving product customer service enhancements
- Alongside these endeavors, I also schedule meetings using platforms such as Teams, WebEx, and Zoom, effectively coordinating calendars and sending invitations to ensure seamless collaboration and communication among stakeholders
- I am proficient with CMS project management software (Smartsheets, Salesforce Platform)
- Combining my knowledge in digital product optimization, user experience, and meeting coordination, I am equipped to deliver impactful results and drive continuous improvement.
General Manager
The Passenger
05.2021 - Current
- 30 hours per week, $48,000 per year, Tom Brown, (202) 853-3588, Contact: Yes
- In my role, I efficiently manage payroll and scheduling for employees, ensuring accurate and timely compensation for staff members
- Additionally, I have taken charge of operations, onboarding new staff and leading a team that oversees various areas including purchasing and sales
- Through effective coordination and strategic decision-making, I contribute to streamlining operations, optimizing purchasing processes, and driving sales growth
- I successfully manage customer service, invoicing, and accounting functions
- I ensure excellent customer service by addressing inquiries, resolving issues, and maintaining positive relationships with clients
- Moreover, I meticulously handle invoicing processes, ensuring accurate and timely billing to clients
- Additionally, I successfully manage social media pages, corporate partnerships, and branding efforts, unique menu planning and design
- I organize and deliver event coordination for private contracts and charity events
- Additionally, I proficiently managed accounting tasks, including bookkeeping, financial record-keeping, inventory, and reconciling accounts
- My attention to detail and strong organizational skills contribute to the smooth operations of these critical business functions.
Senior User Experience Designer
WeCreatives
08.2021 - 02.2022
- 20 hours per week, $5,000, Josh Murphy, (202) 520-9509, Contact: Yes
- Designing on behalf of the User's Experience is a crucial aspect within the full-stack software development life cycle
- With a deep understanding of user-centric principles, I consistently prioritized the needs and preferences of end-users throughout the entire software development process
- Additionally, I seamlessly integrated administrative work and data entry tasks into my design process, ensuring accurate documentation and efficient data management
- By meticulously organizing and maintaining project files, conducting data entry tasks, and managing project timelines, I ensured smooth coordination and streamlined operations
- This comprehensive approach allowed me to not only create visually appealing and functional interfaces but also uphold administrative standards and data integrity
- I collaborated closely with cross-functional teams, including developers, product managers, and stakeholders, to ensure that the user's perspective is integrated at every stage, while also meeting administrative requirements
- This collaborative and detail-oriented approach enabled me to deliver user-focused designs, while also fulfilling administrative responsibilities, resulting in successful software products.
PRODUCT MANAGER DIGITAL
INTERNATIONAL JUSTICE MISSION
02.2020 - 01.2021
- 40 hours per week, $72,000 per year, Jamien Payne, (703) 395-2835, Contact: Yes
- In my role, I have been entrusted with the responsibility of overseeing the development and execution of diverse digital products
- Collaborating closely with stakeholders, we organize comprehensive product requirements by incorporating valuable customer feedback and monitoring market trends
- Through this iterative process, we successfully completed several projects, including Persona creation, Bizzabo-Salesforce Integration, and Website Optimization for US & Canada .orgs
- As part of my responsibilities, I also assumed the role of a Project Manager, leading the upgrade of the backend system to support the creation of a Navigation Bar
- This upgrade resulted in improved information architecture and an enhanced user experience
- Additionally, I effectively managed the relationship and timeline with an external web development team, specifically at paragonn.com, ensuring seamless coordination and successful project delivery
- By combining my project management skills with my expertise in digital product development, I have consistently achieved positive outcomes and exceeded expectations.
UX/UI PRODUCT MANAGER
PROPERTY TAX, AARP
07.2019 - 01.2020
- 40 hours per week, $30,000 per year, Kafi Waters, (202)441- 2783, Contact: Yes
- In addition to overseeing the development and execution of various digital products, I have successfully managed numerous administrative tasks, such as managing scheduling, coordinating logistics, and coordinating 65 volunteers from around the country
- One notable project I spearheaded was the design and product management of a multi-state (13) expansion of a Fintech Property Tax-Aide tool for both B2B and B2C platforms
- This expansion aimed to provide financial assistance to low-income older adults across participating states
- Through my efforts, I created a projected earner revenue of $11 million, enabling individuals in need to access crucial support
- To ensure the smooth execution of this project, I diligently managed the relationship and timeline with an external web development contractor, specifically with fifthtribe.com
- This involved coordinating deliverables, milestones, and ensuring effective communication between teams
- Furthermore, I took charge of heuristic and iterative design management for the AARP Property Tax-Aide online training tool
- By implementing user-centered design principles, I enhanced the user experience and streamlined the training process for volunteers
- Additionally, I developed a scalable interaction service design, enabling a seamless and efficient interaction between users and the platform
- During these responsibilities, I also effectively managed various administrative tasks, including documentation, project planning, and resource allocation
- This allowed me to maintain organized workflows and ensure that all project stakeholders were well-informed and aligned with project goals
- Through my combined efforts in product management, design, and efficient administrative support, I have successfully delivered impactful solutions that positively impact low-income older adults and contribute to the overall success of the projects
- Additionally, I effectively managed the relationship and timeline with an external web development team, specifically at paragonn.com, ensuring seamless coordination and successful project delivery
- By combining my project management skills with my expertise in digital product development, I have consistently achieved positive outcomes and exceeded expectations.
PROJECT MANAGER
BENEFITS GROUP, BBG
08.2017 - 11.2018
- 40 hours per week, $30,000 per year, Julian Thomas, (703) 554-2210, Contact: Yes
- As a licensed Insurance Life, Health & Annuities producer with the Commonwealth of Virginia, I have demonstrated my expertise in navigating the insurance industry and ensuring compliance with relevant regulations
- In my role as a product manager, I successfully completed requirements within Healthcare and IRS guidelines, ensured that products aligned with legal and industry standards
- I was responsible for managing the renewal calendars for 50 clients, including their medical, financial, and confidential information within HIPAA; policy information and updates, and enrollment
- I utilized Adobe Cloud to design effective sales materials and an Employee Benefits Guide, showcasing my proficiency in creating visually appealing and informative resources to support sales and educate employees.
GENERAL MANAGER
BEDROCK BILLIARDS LLC
04.2013 - 11.2018
- 74,000 per year, Mark Handwerger, (202) 423-7665, Contact: Yes
- I played a key role in facilitating a craft beer, cocktail, and facilities redesign that resulted in a remarkable 8.7% sales growth
- Through this initiative, I contributed to enhancing the overall customer experience, improving the beverage offerings, and revamping the facilities to create an inviting and enjoyable atmosphere
- Additionally, I successfully managed social media pages, corporate partnerships, and branding efforts
- By leveraging social media platforms effectively, I engaged with the target audience, boosted brand awareness, and drove customer engagement
- I also fostered valuable partnerships with corporate entities to expand the brand's reach and collaborated on joint marketing initiatives
- Through these endeavors, I demonstrated my ability to drive growth, strengthen brand presence, and effectively manage multiple aspects of marketing and operations.
06.2009 - 03.2016
- 40 hours per week, $34,000 per year, Heather Hughes, (202) 642-7330, Contact: Yes
- In my role, I efficiently managed payroll and scheduling for a workforce of over 100 employees, ensuring accurate and timely compensation for staff members
- Additionally, I have taken charge of operations, leading a cross-functional management team that oversees various areas including purchasing and sales
- Through effective coordination and strategic decision-making, I have contributed to streamlining operations, optimizing purchasing processes, and driving sales growth
- I successfully managed customer service, invoicing, and accounting functions
- I ensured excellent customer service by addressing inquiries, resolving issues, and maintaining positive relationships with clients
- Moreover, I meticulously handled invoicing processes, ensuring accurate and timely billing to clients
- I also managed scheduling, and coordinating logistics for the company
- In addition, I proficiently managed accounting tasks, including bookkeeping, financial record-keeping, and reconciling accounts
- My attention to detail and strong organizational skills contributed to the smooth operations of these critical business functions
PINUP PANINI, AGGREGATE WONDER, INC
08.2011 - 03.2013
- 40 hours per week, $30,000 per
- As a small business owner, I have taken on a diverse range of administrative responsibilities to ensure the success of my venture
- In addition to managing financials, where I handled budgeting, expense tracking, and financial analysis, I also oversaw operational design, optimization processes and workflows to enhance efficiency and productivity
- Furthermore, I was actively involved in packaging design, ensuring that our products were presented attractively and aligned with our brand image
- Additionally, I took charge of media-related tasks, such as managing social media accounts, creating engaging content, and implementing marketing strategies to promote my business
- Moreover, I leveraged my expertise in interaction design to enhance the user experience across various digital platforms, ensuring seamless and intuitive interactions with our products and services
- By taking on these administrative responsibilities, I have developed a well-rounded skill set that encompasses financial management, operational design, packaging, media management, and interaction design
- This comprehensive approach allows me to effectively navigate the challenges of running a small business and deliver exceptional experiences to customers, while managing scheduling, and coordinating logistics.
Education
Certification - UX Experience Immersive
GENERAL ASSEMBLY
01.2019
Hospitality Management
Ferris State University
2003
Skills
- Skills and computer
- Microsoft Products - Microsoft Office 365 Suite: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams
- Video Conferencing: Microsoft Teams; Zoom; Webex; Google Meet; Loom Video Messaging
- Google Products: G Suite for Business; Google Slides; Google Docs; Google Meet
- File Management: Microsoft OneDrive; Dropbox; Google Drive; SharePoint Server
- Additional Software/Skills: Adobe Acrobat DC; Social Media Management (LinkedIn, Twitter, Instagram, Facebook, etc); Canva
- Project Management software: Asana; Jira Software; Trello; Smartsheet; Miro; Bizzabo
- UX/Design/User Research/Prototyping: Figma; Invision Studio; Balsalmiq; Sketch; Adobe Creative Cloud; Adobe Illustrator; Adobe Photoshop; Adobe XD; FeedbackLoop; A/B Testing; Facilitated User Testing; Lucid Charts
- Workplace chat: Slack; Microsoft Teams
- Coding/Content Management Systems: Microsoft SharePoint
Accomplishments
- Salesforce Platform awards recognition and memberships
- 2019, General Assembly: Contributed to the International Monetary Fund by building a SharePoint prototype for HR arrangements which was utilized at the beginning of the pandemic
- 09/2012, Wamu.org: Article by Rebecca Sheir, ‘Pinup Panini Navigates The Challenges Of D.C.’s Food Truck Business’
- District Industry - Founded DMV's largest online hospitality community, with 11,000 active members
- Walt Disney Institute Intern - Hospitality Management
- Page | 2
- Cori Bryant
Certification
- Scrum Master Certification, Six Sigma Global Institute - 02/2022
- Creating Wireframes and Low-Fidelity Prototype, Google - 08/2021
- Conduct UX Research and Test Early Concepts, Google - 08/2021
- UX Design Process: Empathize, Define, and Ideate, Google - 08/2021
- Unconscious Bias, Linkedin - 01/2021
- Executive Leadership - Confirmation Bias - 08/2021
- Life, Health, and Annuities Producer, Commonwealth Virginia Insurance - 02/2018
- Hootsuite Platform Certification - Hootsuite - Credential ID 26692987
- Hootsuite Social Marketing - Hootsuite - Credential ID 26692987
Timeline
Design Strategist
AARP
07.2022 - Current
Senior User Experience Designer
WeCreatives
08.2021 - 02.2022
General Manager
The Passenger
05.2021 - Current
PRODUCT MANAGER DIGITAL
INTERNATIONAL JUSTICE MISSION
02.2020 - 01.2021
UX/UI PRODUCT MANAGER
PROPERTY TAX, AARP
07.2019 - 01.2020
PROJECT MANAGER
BENEFITS GROUP, BBG
08.2017 - 11.2018
GENERAL MANAGER
BEDROCK BILLIARDS LLC
04.2013 - 11.2018
PINUP PANINI, AGGREGATE WONDER, INC
08.2011 - 03.2013
06.2009 - 03.2016
GENERAL MANAGER
THE TRYST TRADING, FAIRVIEW
06.2006 - 03.2016
Certification - UX Experience Immersive
GENERAL ASSEMBLY
Hospitality Management
Ferris State University
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