Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
Generic

Emily A. McGowan

Chicago

Summary

Dynamic and results-driven management person eager to embrace new challenges and drive organizational success. Strong work ethic, adaptability, and exceptional interpersonal skills foster collaboration and team cohesion. Proven ability to work effectively in independent settings while rapidly mastering new concepts and technologies. Committed to delivering high-quality results that align with company goals and enhance overall performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Hub Operations Manager

UPS
08.2023 - Current
  • In charge of 45-100 hourly employees and 7-10 FrontLine Supervisors.
  • Developed and implemented procedures to ensure efficient hub operations.
  • Analyzed and monitored performance metrics to identify areas of improvement in the hub's processes.
  • Coordinated with cross-functional teams such as the control room, feeder, BASE, and IE to ensure optimal hub operations.
  • Ensured compliance with all local regulatory requirements related to hub operations.
  • Conducted regular training sessions for staff on safety protocols and operational best practices.
  • Monitored KPI elements such as hourly turnover, LIBS, misloads, pph, etc, to measure performance of hubs' operations.
  • Used excellent verbal skills to engage employees in conversation and effectively determine needs and requirements.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Frontline Supervisor

UPS
08.2018 - 08.2023
  • In charge of 7-15 hourly employees
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Ensured appropriate staffing levels to meet production demands.
  • Developed and implemented safety policies and procedures for the warehouse team.
  • Created strategies for improving operational efficiencies in the warehouse.
  • Supervised loading and unloading of materials from incoming trucks.
  • Conducted training sessions for new employees on proper use of equipment and safety protocols.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.

Cashier

Dunkin' Donuts
08.2017 - 07.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Package Handler

UPS
01.2018 - 08.2018
  • Loaded and unloaded packages from 53 foot trailers with manual and powered equipment.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated scanners, computers, and other equipment.
  • Ensured safety protocols were followed at all times while operating machinery.

Education

High School Diploma -

James Madison Online High School
09-2019

Associate in Applied Science Degree in Business - Business Management

Triton College
River Grove, IL
05-2027

Skills

  • Training And Coaching
  • Team Development
  • Warehouse Management
  • Organized
  • Problem Solver

Education and Training

other

Certification

  • Forklift certified
  • Unit/cart certified
  • Pallet jack certified

Timeline

Hub Operations Manager

UPS
08.2023 - Current

Frontline Supervisor

UPS
08.2018 - 08.2023

Package Handler

UPS
01.2018 - 08.2018

Cashier

Dunkin' Donuts
08.2017 - 07.2020

High School Diploma -

James Madison Online High School

Associate in Applied Science Degree in Business - Business Management

Triton College

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Emily A. McGowan