Emily Umunna
Chicago
Summary
Regional education trainer with a focus on learning and development in prestige beauty. Successfully developed and implemented education programs that enhanced retail performance and boosted learner retention. Proven track record in fostering talent growth through strategic leadership partnerships. Key strengths include command, ideation, adaptability, and relationship building.
Overview
13
13
years of professional experience
Work History
Regional Education Trainer
MAC Cosmetics
Chicago
06.2019 - Current
- Facilitated onboarding, artistry certification, seasonal launches, product knowledge, and leadership development to ensure staff readiness and alignment with brand standards.
- Coached artists and managers to elevate client experience and improve retail performance through targeted makeup skill enhancement.
- Led engaging educational sessions that received strong learner feedback and promoted skill development, meeting yearly goal.
- Collaborated with field managers and district leadership to align education initiatives with business priorities in store.
- Adapted education strategies based on store performance and learner needs.
- Mentored developing retail managers and SMP leaders, promoting an inclusive culture of growth and accountability to strengthen team dynamics.
- Delivered high-impact education programs through classroom instruction, virtual learning, and in-store coaching.
- Supported retailer events and large-scale launches across diverse locations.
Retail Sales Manager
MAC Cosmetics
Chicago
03.2013 - 06.2019
- Delivered exceptional customer service, achieving approximately $2 million in sales yearly as top door in Illinois.
- Developed and implemented homegrown events to drive sales, achieving or surpassing sales goals through innovative marketing initiatives.
- Monitored weekly and monthly reports on store performance and sales objectives, identifying business needs and adjusting strategies to align with targets.
- Trained and mentored MAC artists on product knowledge, basket building, and client loyalty, enhancing team expertise and customer engagement.
- Managed staffing schedules, conducted interviews, and provided onboarding training for new employees.
- Evaluated employee performance and rewarded top performers to drive motivation.
- Facilitated team meetings and workshops to communicate goals, expectations, and performance updates.
Skills
- Classroom & Virtual Training
- Makeup Artistry Learning and Facilitation
- New Hire Onboarding
- Event Execution
- Coaching and Performance Management
- Leadership Development
- Regional Education Strategy
- Team Development
- Cross-functional Partnership
- Business Acumen
- Presentation & Public Speaking
- Inclusive Beauty Education
- Revenue growth
Competitive Analysis
To demonstrate experience with regional leadership responsibilities such as managing Regional Education Trainers, completing performance reviews, regional budgeting, hiring, quarterly education planning., Mentoring peers, Leading projects, Influencing education strategy, Helping onboard trainers, Coordinating schedules, Acting as a go-to leader, Helping people grow, Reading the room and adapting your facilitation, Making complex ideas simple, Inspiring confidence, Balancing creativity with accountability
Awards
MAC Cosmetics U.S. Trainer of the Year, 07/01/25
Professional Impact
- Learning & Development
- Leadership Coaching
- Retail Excellence
- Inclusive Beauty Expert
- Employee Engagement
- Talent Development
- Cross-functional Collaboration
- Strategic Communication
- Makeup Artistry
Leadership Highlights
- Coach individuals at every stage of development, from new hires to experienced retail leaders.
- Foster a safe learning environments that encourage participation, experimentation, and confidence.
- Build collaborative relationships across Education, Sales, Retail Events, and Artistry teams.
- Balance strategic priorities with day-to-day execution while managing multiple initiatives simultaneously.
- Bring creativity and innovation to education while maintaining operational discipline and measurable outcomes.
- Enhance education opportunities to entail auditory, visual, and kinesthetic learning to result in optimal retention.
Accomplishments
- North America, Trainer of the year, 7/2025
Timeline
Regional Education Trainer
MAC Cosmetics
06.2019 - Current
Retail Sales Manager
MAC Cosmetics
03.2013 - 06.2019