Emily Uhls
West Frankfort
Summary
Dedicated professional with strong employee training and customer relationship management skills. Committed to enhancing customer satisfaction and operational efficiency. Very detail oriented with great problem solving skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service / Shift Supervisor
Dixie Cream Donuts & Deli
West Frankfort
04.2017 - 02.2025
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Trained new employees on customer service standards and product knowledge.
- Took phone calls from customers and businesses, accurately documenting orders to meet their requests.
- Managed cash handling processes during peak hours to maintain accuracy and efficiency.
- Monitored inventory levels and coordinated restocking procedures for supplies.
- Sold freshly made donuts and prepared deli sandwiches for customers at the counter.
- Ensured cleanliness and organization of the dining area and kitchen space.
Community Resource Coordinator
Christopher Rural Health Planning Corporation
Christopher
04.2024 - 05.2024
- Facilitated access to affordable health care by guiding patients through the clinic's sliding fee program.
- Coordinated outreach programs linking residents to essential health resources.
- Scheduled transportation for patients to ensure timely attendance at appointments.
- Supported patients in medication management, addressing costs and delivery logistics.
Contact Center Agent
Christopher Rural Health Planning Corporation
Christopher
09.2023 - 04.2024
- Managed high call volumes while ensuring service quality standards were met.
- Answered incoming calls from 15 different clinic sites.
- Documented customer interactions accurately in the system.
- Maintained a positive and professional demeanor during all interactions.
- Welcomed customers warmly at front desk, identifying issues to provide effective assistance.
- Coordinated patient appointments efficiently using scheduling software. for patients' and sent medication requests to nurses.
Teachers Aide
Frankfort Community School District
West Frankfort
03.2022 - 05.2022
- Worked one-on-one with special needs students to help navigate through school challenges.
- Provided one-on-one support to students requiring additional assistance.
- Monitored student behavior to foster a positive classroom environment.
- Communicated with parents regarding student progress and classroom events to ensure alignment and support.
- Supervised students during recess and other school activities for safety.
- Supervised children's interactions to enhance safety and enjoyment during activities. and participated in activities in activities.
Patient Care Technician
Southern Illinois Healthcare - Herrin Hospital
Herrin
09.2019 - 12.2019
- Monitored vital signs and reported changes to medical personnel.
- Obtained and reported patient vital signs to staff nurse or physician, facilitating timely identification of changes.
- Documented patient information accurately in electronic health records.
- Provided direct patient care and assistance to healthcare team members.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Observed changes in patients' conditions and reported any abnormalities to the RN on duty.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher.
- Provided bedside baths and wound care, promoting skin health and preventing complications.
- Conducted regular safety rounds, enhancing patient safety and minimizing potential hazards.
- Ensured safety by adhering to infection control protocols in patient areas. by following infection control policies.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ06-2024
Skills
- Customer relationship management
- Customer support management
- Scheduling appointments
- Employee training
- Financial transaction management
- Team management
- Attention to detail
- Problem solving
- Time management
- Effective communication
Certification
- State Tested Nursing Assistant
Accomplishments
- President's List
- Honor Roll
Timeline
Community Resource Coordinator
Christopher Rural Health Planning Corporation
04.2024 - 05.2024
Contact Center Agent
Christopher Rural Health Planning Corporation
09.2023 - 04.2024
Teachers Aide
Frankfort Community School District
03.2022 - 05.2022
Patient Care Technician
Southern Illinois Healthcare - Herrin Hospital
09.2019 - 12.2019
Customer Service / Shift Supervisor
Dixie Cream Donuts & Deli
04.2017 - 02.2025
Bachelor of Science - Psychology
Grand Canyon University