Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

EMILY TUCKER

Oak Park

Summary

Results-driven professional with extensive experience in admissions management and strategic approach to enrollment growth. Effective in implementing admission policies that streamline processes and enhance applicant experience. Known for fostering collaborative team environments and delivering consistent results through adaptability and strong interpersonal skills.


Overview

9
9
years of professional experience

Work History

Enrollment and Operations Coordinator

KaiPod Learning
02.2024 - Current
  • Manage the enrollment process for prospective students, ensuring smooth transitions from application submission to course registration
  • Provide excellent customer service to prospective parents, answering questions about programs, courses, and school policies
  • Coordinated and processed student applications, reviewing documentation for completeness and eligibility
  • Maintain accurate student records in the enrollment database, ensuring compliance with all regulatory standards
  • Collaborated with faculty and administrative teams to ensure timely student registration and orientation
  • Managed student billing processes for students receiving state funding and scholarships, ensuring compliance with state-specific regulations
  • Implemented and maintained systems to track outstanding balances, ensuring collections on overdue accounts
  • Managed student billing accounts, addressing inquiries and resolving discrepancies efficiently
  • Generated and distributed monthly invoices, ensuring proper documentation of all charges and payments
  • Coordinated with state agencies and scholarship providers to verify eligibility and process funding disbursements for students
  • Reviewed and applied state funding allocations and scholarships to student accounts, adjusting tuition balances accordingly

Admissions Consultant

Fusion Global Academy
01.2023 - 07.2023
  • Acted as the first point of contact for all prospective families through multiple communication channels, including phone, email, text, and live chat, ensuring a seamless and welcoming experience
  • Led and supported families with empathy, compassion, and a strong educational foundation, guiding them through the admissions process while addressing concerns and answering questions
  • Collaborated with the admissions team to consistently meet and exceed enrollment goals by proactively engaging prospective families and driving conversions through strategic follow-ups and outreach
  • Scheduled and conducted regular meetings with the Admissions Head to review progress, discuss challenges, and align on strategies to meet sales quotas and school enrollment objectives
  • Maintained accurate and up-to-date admissions activities in Salesforce, ensuring detailed tracking of communication and status updates for each family throughout the enrollment process
  • Managed and optimized the campus admissions funnel, ensuring a smooth transition from inquiry to registration by identifying and addressing any potential roadblocks in the process
  • Analyzed campus data and insights to inform outreach efforts, proactively connecting with prospective families to increase campus enrollment while maintaining a personalized approach for each family

Director of Admissions and Enrollment

Rogers Park Montessori School
09.2021 - 01.2023
  • Led the admissions process for prospective students, guiding families through application, assessment, and enrollment steps in alignment with Montessori philosophy and values
  • Developed and implemented strategic enrollment plans to meet school capacity and diversity goals while maintaining a commitment to Montessori principles
  • Cultivated and maintained strong relationships with prospective families, providing personalized tours, information sessions, and follow-up communications
  • Collaborated with school leadership, faculty, and staff to ensure a smooth and welcoming onboarding experience for new students and families
  • Managed the application review process, evaluating applicants for academic, developmental, and cultural fit within the Montessori environment
  • Coordinated marketing efforts to increase awareness of the Montessori school, including creating brochures, newsletters, and digital content
  • Facilitated open houses, school events, and informational sessions to engage prospective families and promote the Montessori method
  • Analyzed and reported on enrollment data to identify trends, assess recruitment efforts, and inform future strategies
  • Managed financial aid programs, ensuring equitable distribution of funds based on family need and available school resources
  • Worked with families to determine eligibility for financial aid, providing guidance on the application process and required documentation
  • Coordinated with the school's finance department to allocate and distribute financial aid packages accurately and on time
  • Analyzed financial documents and assessed family income to determine aid eligibility, while maintaining strict confidentiality and compliance with regulations
  • Developed financial aid communications to clearly explain policies, deadlines, and procedures to families
  • Assisted families in understanding their financial aid packages, payment plans, and other funding options

Assistant Head of School

Guidepost Montessori Virtual School
08.2020 - 09.2021
  • Led and organized virtual parent events, workshops, and engagement opportunities, promoting a strong sense of community and aligning with Montessori values
  • Coordinated and implemented initiatives to enhance community building, supporting parents and caregivers in creating a collaborative and supportive virtual learning environment
  • Provided direct support to teachers, offering guidance and resources to ensure the delivery of high-quality Montessori education in the virtual setting
  • Assisted in the teacher recruitment process, including interviewing, hiring, and onboarding new staff, ensuring alignment with the Montessori philosophy and school culture
  • Managed the creation of tuition accounts, handled withdrawals, and processed incoming enrollments, ensuring a smooth and efficient enrollment experience for families
  • Ensured accurate and timely documentation of financial transactions, including tuition payments, adjustments, and refunds, maintaining records in alignment with school policies
  • Proficiently utilized Salesforce, Childcare CRM, and Microsoft Office Suite to streamline communication, track student progress, manage enrollment data, and maintain comprehensive records
  • Collaborated with the Head of School and other administrative team members to develop and refine operational processes, contributing to the overall strategic direction and success of the school
  • Played a key role in supporting school-wide initiatives, helping to implement and refine policies and procedures that aligned with the Montessori educational model

Certified Health Coach

Profile by Sanford
01.2018 - 08.2020
  • Provided personalized one-on-one coaching to members, helping them set realistic health goals and develop customized action plans to achieve long-term success
  • Delivered ongoing support, guidance, and motivation to ensure members stayed committed to their goals, fostering an environment of accountability and empowerment
  • Educated members on various health topics, including nutrition, exercise, stress management, and overall wellness, helping them make informed decisions for sustainable lifestyle changes
  • Built strong, trusting relationships with clients, offering empathy and active listening to address individual concerns and challenges in their wellness journeys
  • Developed and maintained personalized wellness programs, adjusting them as needed to accommodate each member's progress and evolving needs
  • Provided consistent follow-up and check-ins, monitoring progress, celebrating achievements, and offering solutions for overcoming obstacles
  • Collaborated with other health and fitness professionals to provide holistic support for members, ensuring a well-rounded approach to health and wellness
  • Generated consistent sales by actively promoting coaching services, health programs, and products, contributing to business growth and client retention
  • Fostered a positive and supportive community environment, encouraging peer engagement and accountability among group participants
  • Stayed up to date with the latest health trends and research to provide evidence-based advice and ensure clients received the highest quality of care

Barre Instructor/Administrator

ToddPilates and Barre
07.2016 - 08.2019
  • Led multiple classes per week
  • Created engaging choreography and playlists
  • Taught to a variety of fitness level
  • Generate sales and self-marketing to increase attendance
  • Responsible for answering business emails pertaining to client needs: scheduling, sales, complaints, account set up/cancellations, and charitable donations

Education

Bachelor of Arts - Communication Studies

Dominican University
River Forest, IL
01.2004

Skills

  • Strong interpersonal skills
  • Strong communication skills
  • Strong writing skills
  • Discernment of individual and group needs
  • Customer invoicing
  • Employee database management
  • Project management
  • Customer relationship development
  • Data analysis
  • Scheduling management
  • Proficient in Salesforce, Hubspot, Microsoft Office
  • Customer service management

Accomplishments

    Outstanding Senior: Communication Studies, Collegiate All American Scholar Award, USAA National Collegiate Communication Arts Award, Chicago Humanities Festival Award Recipient.

Timeline

Enrollment and Operations Coordinator

KaiPod Learning
02.2024 - Current

Admissions Consultant

Fusion Global Academy
01.2023 - 07.2023

Director of Admissions and Enrollment

Rogers Park Montessori School
09.2021 - 01.2023

Assistant Head of School

Guidepost Montessori Virtual School
08.2020 - 09.2021

Certified Health Coach

Profile by Sanford
01.2018 - 08.2020

Barre Instructor/Administrator

ToddPilates and Barre
07.2016 - 08.2019

Bachelor of Arts - Communication Studies

Dominican University

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EMILY TUCKER